Installation error Carbonio CE on Ubuntu 24.04.3

@manspan

Hi,

You get this error after following these steps:

1. Set hostname & /etc/hosts
2. Configure Zextras Repo
3. Download and execute the official script

?

Hi,
I've followed steps 1,2 and 3. The error message appears 6 minutes after the installation had started.
Before that, I found out two more errors:
|usr|lib|tmpfiles.d|postgresql-common.conf:2: Failed to resolve user 'postgres':No such process
|usr|lib|tmpfiles.d|postgresql-common.conf:4: Failed to resolve group 'postgres':No such process

followed steps 1,2 and 3. The error message appears 6 minutes after the installation had started.
Before that, I found out two more errors:
|usr|lib|tmpfiles.d|postgresql-common.conf:2: Failed to resolve user 'postgres':No such process
|usr|lib|tmpfiles.d|postgresql-common.conf:4: Failed to resolve group 'postgres':No such process

@manspan @olivianaylor

Ignore this warning as you would get to see warnings like this through out the process. The script checks for that value prior making any change, hence we get to see these warnings. Continue with the installation. When it finishes, check everything (feature, functionality).

Hi,

I've tried again the installation using a previous Ubuntu version (22.04), the error still remains:

gpg: can't open '|etc|zextras|service-discover|cluster-credentials.tar.gpg': No such file or directory
gpg: decrypt_message failed: No such file or directory
tar: This does not look like a tar archive
tar: consul-acl-secret.json: Not found in archive
tar: Exiting with failure status due to previous errors

@manspan 

Could you please dump the complete terminal output from the beginning to the error here?

Hi,

the output is 2183 lines. Would you prefer to send it to you as a text file?

I've finally managed to install Carbonio CE on Ubuntu 24.04.3 using the automatic script installation. In order to accomplish it, I've fixed a few things before installing:

• I' ve changed VM Host to VMware ESXi 7.0.3
• I' ve permanently disabled IPv6
• I've changed webmin port to something else than the default 10000

The only error I've got during the installation was "Error! No key exists at: carbonio-videoserver/api-secret" 

Now, after login in as a user, I'm getting two errors:

• JSON.parse: unexpected character at line 1 column 1 of the JSON data
• There may be problems using this module, please try to refresh the page (when clicking on "Chats")

@manspan 

I would recommend not to change the system ports. Unlike other product architectures, consul service within Carbonio CE uses many ports to call/connect to it's registered services. Modifying one port would impact the consul operation and may cause unprecedented issue.

I have changed webmin port not a Carbonio port, to avoid conflicts.

The notes in Software requirement on a node states:

"Only Carbonio CE Components should be installed on a Carbonio CE Node. Installing additional software is unsupported and may cause conflicts that could compromise Carbonio CE’s correct functioning. For example, software like Webmin, Cockpit, or Postfix may be using the same ports as Carbonio CE, therefore interfering with its everyday use."

Even though we could segregate their functioning ports but still it is not recommended.

Aside from these, let's see what is the issue you are facing.

1. services - running/not running
2. Specifically check services like message-dispatcher, message-broker, *-ws-collaboration for any clue.

Let me know