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New install of LATEST Carbonio on clean Ubuntu 24.X server CANT LOGIN AT GUI

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(@ivanbishop)
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Joined: 3 years ago
Posts: 2
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the install was OK, except for the video server as curl was missing πŸ˜‰ ....Β 

The GUI is accessible at https://host:6071 but when I try zextras@example.com or zextras@forscotland.com I Get NO response from the browser UI.

I am using NO password as its a clear install.

Adding output fromΒ 

su - zextras -c "zmcontrol -v && zmcontrol status"

consul members

systemctl list-units carbonio*

curl -s -v   removed link   | jq

journalctl -u carbonio-user-management.service

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cript started on 2025-07-17 19:43:14-07:00 [TERM="xterm-256color" TTY="/dev/pts/1" COLUMNS="187" LINES="43"]
root@mail:/var/log/carbonio# su - zextras -c "zmcontrol -v && zmcontrol status"
curl -s -v   removed link   | jq
consul members
systemctl list-units carboniosu - zextras -c "zmcontrol -v && zmcontrol status"
curl -s -v   removed link   | jq
consul members
systemctl list-units carbonio*
Carbonio Release 25.6.0
Services are now handled by systemd.

Enabled systemd targets:

  - carbonio-directory-server.target
  - carbonio-appserver.target
  - carbonio-proxy.target
  - carbonio-mta.target

Please check the documentation for further details.
Exiting.
*   Trying 127.78.0.4:10000...
* Connected to 127.78.0.4 (127.78.0.4) port 10000
* using HTTP removed link 
> GET /health HTTP removed link 
> Host: 127.78.0.4:10000
> User-Agent: curl removed link 
> Accept: */*
>
* Request completely sent off
< HTTP removed link  200 OK
< Server: Jetty(12.0.19)
< Date: Fri, 18 Jul 2025 02:43:22 GMT
< Content-Type: application/json
< Content-Length: 406
<
{ [406 bytes data]
* Connection #0 to host 127.78.0.4 left intact
{
  "isLive": true,
  "status": "warn",
  "dependencies": [
    {
      "name": "database",
      "isHealthy": true
    },
    {
      "name": "authentication_service",
      "isHealthy": true
    },
    {
      "name": "profiling_service",
      "isHealthy": true
    },
    {
      "name": "xmpp_server",
      "isHealthy": true
    },
    {
      "name": "event_dispatcher",
      "isHealthy": true
    },
    {
      "name": "storage_service",
      "isHealthy": true
    },
    {
      "name": "previewer_service",
      "isHealthy": true
    },
    {
      "name": "videoserver_service",
      "isHealthy": false
    }
  ]
}
Node                         Address         Status  Type    Build   Protocol  DC   Partition  Segment
server-mail-forscotland-com  10.1.1.33:8301  alive   server  1.19.1  2         dc1  default    <all>
  UNIT                                               LOAD   ACTIVE SUB     DESCRIPTION
  carbonio-altermime-config.service                  loaded active exited  Carbonio AlterMIME Config
  carbonio-antivirus.service                         loaded active running Carbonio Anti-virus Daemon
  carbonio-appserver-db.service                      loaded active running Carbonio Appserver DB Daemon
  carbonio-appserver.service                         loaded active running Carbonio Appserver Daemon
  carbonio-catalog-sidecar.service                   loaded active running Carbonio Catalog sidecar proxy
  carbonio-catalog.service                           loaded active running Carbonio Catalog daemon
  carbonio-clamav-sidecar.service                    loaded active running Carbonio clamav sidecar proxy
  carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar
  carbonio-configd.service                           loaded active running Carbonio Config Daemon
  carbonio-docs-connector-db-sidecar.service         loaded active running Carbonio Docs Connector database sidecar
  carbonio-docs-connector-sidecar.service            loaded active running Carbonio docs connector sidecar proxy
  carbonio-docs-connector.service                    loaded active running Carbonio docs connector daemon
  carbonio-docs-editor-sidecar.service               loaded active running Carbonio Docs server sidecar proxy
  carbonio-docs-editor.service                       loaded active running Carbonio Docs Server
  carbonio-files-db-sidecar.service                  loaded active running Carbonio Files database sidecar
  carbonio-files-sidecar.service                     loaded active running Carbonio Files sidecar proxy
  carbonio-files.service                             loaded active running Carbonio Files daemon
  carbonio-freshclam.service                         loaded active running Carbonio Freshclam Daemon
  carbonio-mailbox-admin-sidecar.service             loaded active running Carbonio Mailbox Admin proxy sidecar
  carbonio-mailbox-db-sidecar.service                loaded active running Carbonio Mailbox database sidecar
  carbonio-mailbox-nslookup-sidecar.service          loaded active running Carbonio Mailbox NSLookup proxy sidecar
  carbonio-mailbox-sidecar.service                   loaded active running Mailbox carbonio proxy sidecar
  carbonio-mailthreat.service                        loaded active running Carbonio Mail Threat Daemon
  carbonio-memcached.service                         loaded active running Carbonio Memcached Daemon
  carbonio-message-broker-sidecar.service            loaded active running Carbonio message broker sidecar proxy
  carbonio-message-broker.service                    loaded active running Carbonio message broker daemon
  carbonio-message-dispatcher-auth-sidecar.service   loaded active running Carbonio Message Dispatcher auth sidecar proxy
  carbonio-message-dispatcher-auth.service           loaded active running Carbonio Message Dispatcher auth daemon
  carbonio-message-dispatcher-db-sidecar.service     loaded active running Carbonio Message Dispatcher database sidecar
  carbonio-message-dispatcher-http-sidecar.service   loaded active running Carbonio Message Dispatcher HTTP sidecar proxy
  carbonio-message-dispatcher-xmpp-sidecar.service   loaded active running Carbonio Message Dispatcher XMPP sidecar proxy
  carbonio-message-dispatcher.service                loaded active running Carbonio Message Dispatcher daemon
  carbonio-milter.service                            loaded active running Carbonio Milter Daemon
  carbonio-mta-sidecar.service                       loaded active running Carbonio mta sidecar proxy
  carbonio-nginx.service                             loaded active running Carbonio Web and Reverse Proxy Server
  carbonio-opendkim.service                          loaded active running Carbonio OpenDKIM Daemon
  carbonio-openldap.service                          loaded active running Carbonio OpenLDAP Daemon
  carbonio-postfix.service                           loaded active running Carbonio Postfix Daemon
  carbonio-preview-sidecar.service                   loaded active running Carbonio Preview sidecar proxy
  carbonio-preview.service                           loaded active running Carbonio Preview daemon
  carbonio-prometheus-consul-exporter.service        loaded active running Carbonio Prometheus Consul exporter
licarbonio-prometheus-mysqld-exporter.service        loaded active running Carbonio Prometheus MySQL exporter
  carbonio-prometheus-nginx-exporter.service         loaded active running Carbonio Prometheus NGINX exporter
  carbonio-prometheus-node-exporter.service          loaded active running Carbonio Prometheus Node Exporter
  carbonio-prometheus-openldap-exporter.service      loaded active running Carbonio Prometheus OpenLDAP exporter
  carbonio-proxy-sidecar.service                     loaded active running NGINX carbonio proxy sidecar
  carbonio-saslauthd.service                         loaded active running Carbonio SASL Auth Daemon
  carbonio-stats.service                             loaded active running Carbonio Stats Daemon
  carbonio-storages-sidecar.service                  loaded active running Storages-CE sidecar proxy
  carbonio-storages.service                          loaded active running Carbonio Storages-CE daemon
  carbonio-tasks-db-sidecar.service                  loaded active running Carbonio Tasks database sidecar
  carbonio-tasks-sidecar.service                     loaded active running Carbonio Tasks sidecar proxy
  carbonio-tasks.service                             loaded active running Carbonio Tasks daemon
  carbonio-user-management-sidecar.service           loaded active running Carbonio User Management sidecar proxy
  carbonio-user-management.service                   loaded active running Carbonio User Management daemon
  carbonio-ws-collaboration-db-sidecar.service       loaded active running Carbonio Workstream Collaboration database sidecar
  carbonio-ws-collaboration-sidecar.service          loaded active running Carbonio Workstream Collaboration sidecar proxy
  carbonio-ws-collaboration.service                  loaded active running Carbonio Workstream Collaboration daemon
  carbonio-appserver.target                          loaded active active  Carbonio Appserver
  carbonio-directory-server.target                   loaded active active  Carbonio Directory Server
  carbonio-mta.target                                loaded active active  Carbonio MTA
  carbonio-proxy.target                              loaded active active  Carbonio Proxy

Legend: LOAD   \u2192 Reflects whether the unit definition was properly loaded.
        ACTIVE \u2192 The high-level unit activation state, i.e. generalization of SUB.
        SUB    \u2192 The low-level unit activation state, values depend on unit type.

62 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.
root@mail:/var/log/carbonio#
root@mail:/var/log/carbonio# exit
exit

Script done on 2025-07-17 19:43:28-07:00 [COMMAND_EXIT_CODE="0"]
~                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
~                                                                        

Any ideas as to why?

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Thanks

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