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@idris-koc

Please check all services to find any possible clue regarding this. Also try followings:

• reboot server
• su - zextras -c "zmcontrol -v && zmcontrol status"
• systemctl list-units carbonio*
• curl -s -v http://127.78.0.4:10000/health | jq

Hello

The outputs are as follows

root@mail:~# su - zextras -c "zmcontrol -v && zmcontrol status"
Carbonio Release 25.9.0
Services are now handled by systemd.

Enabled systemd targets:

- carbonio-directory-server.target
- carbonio-appserver.target
- carbonio-proxy.target
- carbonio-mta.target

Please check the documentation for further details.
Exiting.

root@mail:~# systemctl list-units carbonio*
UNIT LOAD ACTIVE SUB DESCRIPTION
carbonio-altermime-config.service loaded active exited Carbonio AlterMIME Config
carbonio-antivirus.service loaded active running Carbonio Anti-virus Daemon
carbonio-appserver-db.service loaded active running Carbonio Appserver DB Daemon
carbonio-appserver.service loaded active running Carbonio Appserver Daemon
carbonio-configd.service loaded active running Carbonio Config Daemon
carbonio-freshclam.service loaded active running Carbonio Freshclam Daemon
carbonio-mailthreat.service loaded active running Carbonio Mail Threat Daemon
carbonio-memcached.service loaded active running Carbonio Memcached Daemon
carbonio-milter.service loaded active running Carbonio Milter Daemon
carbonio-nginx.service loaded active running Carbonio Web and Reverse Proxy Server
carbonio-opendkim.service loaded active running Carbonio OpenDKIM Daemon
carbonio-openldap.service loaded active running Carbonio OpenLDAP Daemon
carbonio-postfix.service loaded active running Carbonio Postfix Daemon
carbonio-saslauthd.service loaded active running Carbonio SASL Auth Daemon
carbonio-stats.service loaded active running Carbonio Stats Daemon
carbonio-appserver.target loaded active active Carbonio Appserver
carbonio-directory-server.target loaded active active Carbonio Directory Server
carbonio-mta.target loaded active active Carbonio MTA
carbonio-proxy.target loaded active active Carbonio Proxy
carbonio-mailthreat-update.timer loaded active waiting Carbonio Mail Threat Update Timer

Legend: LOAD → Reflects whether the unit definition was properly loaded.
ACTIVE → The high-level unit activation state, i.e. generalization of SUB.
SUB → The low-level unit activation state, values depend on unit type.

20 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.

root@mail:~# curl -s -v removed link | jq
* Trying 127.78.0.4:10000...
* connect to 127.78.0.4 port 10000 from 127.0.0.1 port 43808 failed: Connection refused
* Failed to connect to 127.78.0.4 port 10000 after 0 ms: Couldn't connect to server
* Closing connection

Hi there,

I am facing the same problem.

The outputs of the above commands are:

root@mail:~# su - zextras -c "zmcontrol -v && zmcontrol status"
Carbonio Release 25.9.0
amavis Running
antispam Running
antivirus Running
directory-server Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
service-discover Running
stats Running
config service Running

root@mail:~# systemctl list-units carbonio*
UNIT LOAD ACTIVE SUB DESCRIPTION
carbonio-clamav-sidecar.service loaded active running Carbonio clamav sidecar proxy
carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar
carbonio-docs-connector-db-sidecar.service loaded active running Carbonio Docs Connector database sidecar
carbonio-docs-connector-sidecar.service loaded active running Carbonio docs connector sidecar proxy
carbonio-docs-connector.service loaded active running Carbonio docs connector daemon
carbonio-docs-editor-sidecar.service loaded active running Carbonio Docs server sidecar proxy
carbonio-docs-editor.service loaded active running Carbonio Docs Server
carbonio-files-db-sidecar.service loaded active running Carbonio Files database sidecar
carbonio-files-sidecar.service loaded active running Carbonio Files sidecar proxy
carbonio-files.service loaded active running Carbonio Files daemon
carbonio-mailbox-admin-sidecar.service loaded active running Carbonio Mailbox Admin proxy sidecar
carbonio-mailbox-db-sidecar.service loaded active running Carbonio Mailbox database sidecar
carbonio-mailbox-nslookup-sidecar.service loaded active running Carbonio Mailbox NSLookup proxy sidecar
carbonio-mailbox-sidecar.service loaded active running Mailbox carbonio proxy sidecar
carbonio-mta-sidecar.service loaded active running Carbonio MTA sidecar proxy
carbonio-preview-sidecar.service loaded active running Carbonio Preview sidecar proxy
carbonio-preview.service loaded active running Carbonio Preview daemon
carbonio-proxy-sidecar.service loaded active running NGINX carbonio proxy sidecar
carbonio-storages-sidecar.service loaded active running Storages-CE sidecar proxy
carbonio-storages.service loaded active running Carbonio Storages-CE daemon
carbonio-tasks-db-sidecar.service loaded active running Carbonio Tasks database sidecar
carbonio-tasks-sidecar.service loaded active running Carbonio Tasks sidecar proxy
carbonio-tasks.service loaded active running Carbonio Tasks daemon
carbonio-user-management-sidecar.service loaded active running Carbonio User Management sidecar proxy
carbonio-user-management.service loaded active running Carbonio User Management daemon
carbonio.service loaded active exited LSB: Carbonio Services

LOAD = Reflects whether the unit definition was properly loaded.
ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
SUB = The low-level unit activation state, values depend on unit type.

26 loaded units listed. Pass --all to see loaded but inactive units, too.

root@mail:~# curl -s -v removed link | jq
* Trying 127.78.0.4:10000...
* connect to 127.78.0.4 port 10000 failed: Connection refused
* Failed to connect to 127.78.0.4 port 10000 after 0 ms: Connection refused
* Closing connection 0

It looks like everything is working, but still connection refused.

I ended with new Carbonio installation using script provided by Sharif on Ubuntu-22.04 and now everything works as expected.

Thank You Sharif!

Have to notice it is very important to disable ipv6 properly. I had difficulties doing it in Proxmox container.

Hello Same Issue like you  ,  

su - zextras -c "zmcontrol -v && zmcontrol status"
Carbonio Release 25.9.0
Host mail.callsoft.be
amavis Running
antispam Running
antivirus Running
directory-server Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
service-discover Running
stats Running
config service Running

cat removed link | grep -i mapping
nat_1_1_mapping = "213.144.214.194"

systemctl list-units carbonio*
UNIT LOAD ACTIVE SUB DESCRIPTION
carbonio-catalog-sidecar.service loaded active running Carbonio Catalog sidecar proxy
carbonio-catalog.service loaded active running Carbonio Catalog daemon
carbonio-clamav-sidecar.service loaded active running Carbonio clamav sidecar proxy
carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar
carbonio-docs-connector-db-sidecar.service loaded active running Carbonio Docs Connector database sidecar
carbonio-docs-connector-sidecar.service loaded active running Carbonio docs connector sidecar proxy
carbonio-docs-connector.service loaded active running Carbonio docs connector daemon
carbonio-docs-editor-sidecar.service loaded active running Carbonio Docs server sidecar proxy
carbonio-docs-editor.service loaded active running Carbonio Docs Server
carbonio-files-db-sidecar.service loaded active running Carbonio Files database sidecar
carbonio-files-sidecar.service loaded active running Carbonio Files sidecar proxy
carbonio-files.service loaded active running Carbonio Files daemon
carbonio-mailbox-admin-sidecar.service loaded active running Carbonio Mailbox Admin proxy sidecar
carbonio-mailbox-db-sidecar.service loaded active running Carbonio Mailbox database sidecar
carbonio-mailbox-nslookup-sidecar.service loaded active running Carbonio Mailbox NSLookup proxy sidecar
carbonio-mailbox-sidecar.service loaded active running Mailbox carbonio proxy sidecar
carbonio-message-broker-sidecar.service loaded active running Carbonio message broker sidecar proxy
carbonio-message-broker.service loaded active running Carbonio message broker daemon
carbonio-message-dispatcher-auth-sidecar.service loaded active running Carbonio Message Dispatcher auth sidecar proxy
carbonio-message-dispatcher-auth.service loaded active running Carbonio Message Dispatcher auth daemon
carbonio-message-dispatcher-db-sidecar.service loaded activating auto-restart Carbonio Message Dispatcher database sidecar
carbonio-message-dispatcher-http-sidecar.service loaded active running Carbonio Message Dispatcher HTTP sidecar proxy
carbonio-message-dispatcher-xmpp-sidecar.service loaded active running Carbonio Message Dispatcher XMPP sidecar proxy
carbonio-message-dispatcher.service loaded active running Carbonio Message Dispatcher daemon
carbonio-mta-sidecar.service loaded activating auto-restart Carbonio MTA sidecar proxy
carbonio-preview-sidecar.service loaded activating auto-restart Carbonio Preview sidecar proxy
carbonio-preview.service loaded active running Carbonio Preview daemon
carbonio-proxy-sidecar.service loaded activating auto-restart NGINX carbonio proxy sidecar
carbonio-storages-sidecar.service loaded activating auto-restart Storages-CE sidecar proxy
carbonio-storages.service loaded activating auto-restart Carbonio Storages-CE daemon
carbonio-tasks-db-sidecar.service loaded activating auto-restart Carbonio Tasks database sidecar
carbonio-tasks-sidecar.service loaded activating auto-restart Carbonio Tasks sidecar proxy
carbonio-tasks.service loaded activating auto-restart Carbonio Tasks daemon
carbonio-user-management-sidecar.service loaded activating auto-restart Carbonio User Management sidecar proxy
carbonio-user-management.service loaded activating auto-restart Carbonio User Management daemon
carbonio-videoserver-sidecar.service loaded activating auto-restart Carbonio Videoserver sidecar proxy
carbonio-videoserver.service loaded active running Zextras Videoserver
carbonio-ws-collaboration-db-sidecar.service loaded activating auto-restart Carbonio Workstream Collaboration database sidecar
carbonio-ws-collaboration-sidecar.service loaded activating auto-restart Carbonio Workstream Collaboration sidecar proxy
carbonio-ws-collaboration.service loaded activating auto-restart Carbonio Workstream Collaboration daemon
carbonio.service loaded active exited LSB: Carbonio Services

LOAD = Reflects whether the unit definition was properly loaded.
ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
SUB = The low-level unit activation state, values depend on unit type.
41 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.

root@mail:~# curl -s -v removed link | jq
* Trying 213.144.214.194:10000...
* connect to 213.144.214.194 port 10000 failed: Connection refused
* Failed to connect to 213.144.214.194 port 10000 after 0 ms: Connection refused
* Closing connection 0
root@mail:~# curl -s -v removed link | jq
* Trying 213.144.214.194:10000...
* connect to 213.144.214.194 port 10000 failed: Connection refused
* Failed to connect to 213.144.214.194 port 10000 after 0 ms: Connection refused
* Closing connection 0

It works on the 127.0.0.1 : 

curl -s -v removed link | jq
* Trying 127.0.0.1:10000...
* Connected to 127.0.0.1 (127.0.0.1) port 10000 (#0)
> GET /health HTTP removed link
> Host: 127.0.0.1:10000
> User-Agent: curl removed link
> Accept: */*
>
* Mark bundle as not supporting multiuse
< HTTP removed link 400 (Bad Request)
< Date: Sun, 02 Nov 2025 17:15:52
< Content-Length: 0
< Connection: close
<
* Closing connection 0

But same issue on the web same message :

The script you are asking for is here:

https://community.zextras.com/forum/carbonio-setup/carbonio-ce-related-scripts/paged/3/#post-11360

i amfacing same problem almost 8 times i tryed but same result what is the solution ???  help me please

@Abu Saleh

You could try the following:

apt install carbonio-catalog
pending-setups -a
Reboot

 Be a bit more specific. Like OS version you are trying on. Virtual machine or bare metal. Ram allocated.