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Carbonio give status code 503 - /service/soap/GetInfoRequest

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(@bsinhaillumiasolutions-com)
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Hi,

We have an installation of a 3-node carbonio (Carbonio core, Workstream server and Video server) for about 700 users. Sometimes we get the following errors:

https://nextcloud.illumiasolutions.com/s/qepnGM7jQZYq5kz?dir=/&editing=false&openfile=true

https://nextcloud.illumiasolutions.com/s/S3GA5XSkTzNgcxb?dir=/&editing=false&openfile=true

 

We have also taken the SOAP error message:

<soap:Envelope xmlns:soap=" removed link "><soap:Body><soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>parse error: empty request payload</soap:Text></soap:Reason><soap:Detail><Error xmlns="urn:zimbra"><Code>service.PARSE_ERROR</Code><Trace>qtp348026124-4002792:1774243864501:5dc02d0cee36c8a1</Trace></Error></soap:Detail></soap:Fault></soap:Body></soap:Envelope>

 

Can anyone tell what could be the possible reason of it and what is the permanent solution?

 

Thanks,

Biswajit Sinha


   
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