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Topic starter
06/18/2025 12:51
Hi all,
This is my first time installing Carbonio using Ansible, and I'm currently doing a test setup. During the installation, I ran into the following error:
TASK [../roles/bootstrap_cluster_services : run Service Discover Bootstrap] ********************************************************************************
fatal: [webmail.dwinar.web.id]: FAILED! => {"changed": true, "cmd": ["/usr/bin/service-discover", "setup", "192.168.1.5", "--password", "9_shm74y-HxpKuPgX:jD"], "delta": "0:00:00.055633", "end": "2025-06-18 07:43:53.933556", "msg": "non-zero return code", "rc": 2, "start": "2025-06-18 07:43:53.877923", "stderr": "panic: runtime error: invalid memory address or nil pointer dereference\n[signal SIGSEGV: segmentation violation code=0x1 addr=0x50 pc=0x78c27e]\n\ngoroutine 1 [running]:\ngithub.com removed link (*Conn).nextMessageID(...)\n\t removed link ngithub.com removed link (*Conn).SimpleBind(0x0, 0xc00010ee28)\n\t removed link +0x13e\ngithub.com removed link (*Conn).Bind(0xc00015ae20?, {0xc00015b040?, 0xc00010ef10?}, {0xc0001663f0?, 0x828d60?})\n\t removed link +0x53\ngithub.com removed link (0xc00012e900, 0x65?)\n\t removed link +0x1eb\ngithub.com removed link (*ldapContext).QueryAllServersWithService(0x8c9ade?, {0x8be909, 0x10})\n\t removed link +0x65\ngithub.com removed link (*Setup).isFirstInstance(0xc0001a0018, {0x96d450, 0xc000116e80})\n\t removed link +0x7b\ngithub.com removed link (*Setup).Run(0xc0001a0018, 0xc0001a0008)\n\t removed link +0x1b9\nreflect.Value.call({0x88b9e0?, 0xc0001a0018?, 0x8b5700?}, {0x8b6d2a, 0x4}, {0xc000128e40, 0x1, 0x1?})\n\t removed link +0xca6\nreflect.Value.Call({0x88b9e0?, 0xc0001a0018?, 0xc00010f8b8?}, {0xc000128e40?, 0x8b5700?, 0xc00010f7f8?})\n\t removed link +0xb9\ngithub.com removed link ({0x88b9e0?, 0xc0001a0018?, 0xc00010fa30?}, 0xc0001cf650)\n\t removed link +0x45a\ngithub.com removed link (*Context).RunNode(0xc000172180, 0xc0001a20f0, {0xc00010fef8, 0x1, 0x828d60?})\n\t removed link +0x80e\ngithub.com removed link (*Context).Run(0xc000172180?, {0xc00010fef8?, 0xc00017bf08?, 0x10?})\n\t removed link +0x132\nmain.main()\n\t removed link +0x8bc", "stderr_lines": ["panic: runtime error: invalid memory address or nil pointer dereference", "[signal SIGSEGV: segmentation violation code=0x1 addr=0x50 pc=0x78c27e]", "", "goroutine 1 [running]:", "github.com removed link (*Conn).nextMessageID(...)", "\t removed link ", "github.com removed link (*Conn).SimpleBind(0x0, 0xc00010ee28)", "\t removed link +0x13e", "github.com removed link (*Conn).Bind(0xc00015ae20?, {0xc00015b040?, 0xc00010ef10?}, {0xc0001663f0?, 0x828d60?})", "\t removed link +0x53", "github.com removed link (0xc00012e900, 0x65?)", "\t removed link +0x1eb", "github.com removed link (*ldapContext).QueryAllServersWithService(0x8c9ade?, {0x8be909, 0x10})", "\t removed link +0x65", "github.com removed link (*Setup).isFirstInstance(0xc0001a0018, {0x96d450, 0xc000116e80})", "\t removed link +0x7b", "github.com removed link (*Setup).Run(0xc0001a0018, 0xc0001a0008)", "\t removed link +0x1b9", "reflect.Value.call({0x88b9e0?, 0xc0001a0018?, 0x8b5700?}, {0x8b6d2a, 0x4}, {0xc000128e40, 0x1, 0x1?})", "\t removed link +0xca6", "reflect.Value.Call({0x88b9e0?, 0xc0001a0018?, 0xc00010f8b8?}, {0xc000128e40?, 0x8b5700?, 0xc00010f7f8?})", "\t removed link +0xb9", "github.com removed link ({0x88b9e0?, 0xc0001a0018?, 0xc00010fa30?}, 0xc0001cf650)", "\t removed link +0x45a", "github.com removed link (*Context).RunNode(0xc000172180, 0xc0001a20f0, {0xc00010fef8, 0x1, 0x828d60?})", "\t removed link +0x80e", "github.com removed link (*Context).Run(0xc000172180?, {0xc00010fef8?, 0xc00017bf08?, 0x10?})", "\t removed link +0x132", "main.main()", "\t removed link +0x8bc"], "stdout": "", "stdout_lines": []}
RUNNING HANDLER [../roles/bootstrap_cluster_services : restart_postgres] ********************************************************************************
PLAY RECAP **********************************************************************************************************************************************
webmail.dwinar.web.id : ok=54 changed=40 unreachable=0 failed=1 skipped=121 rescued=0 ignored=0
dwinar@Dwinar-PC:~/.ansible/collections/ansible_collections/zxbot/carbonio_install$
Since this is my first time using Ansible with Carbonio, I'm not yet familiar with the troubleshooting steps. I'd really appreciate any guidance or suggestions from the community. Thanks in advance!
06/19/2025 09:34
Hi,
Just to clear the confusion, are you talking about Carbonio or Carbonio CE?
And what is your Hostname and /etc/hosts configuration?
regards,
Topic starter
06/19/2025 17:36
Hi Sharif,
I forgot to mention earlier that I’m currently using Carbonio. For the Ansible setup, I’m using the following playbook:
ansible-galaxy collection install zxbot.carbonio_install ansible-playbook zxbot.carbonio_install.carbonio_install -u root -i carbonio-inventory
I had already configured the /etc/hosts file beforehand, but the installation still failed at that time. Fortunately, the issue has now been resolved, and Carbonio has been successfully installed.
TASK [../roles/carbonio_singleserver : Calculate 10% of RAM for shared_buffers] ************************************************************************* ok: [webmail.dwinar.web.id] TASK [../roles/carbonio_singleserver : Set shared_buffers] ******************************************************************************************* changed: [webmail.dwinar.web.id] TASK [../roles/carbonio_singleserver : Set shared_buffers] ******************************************************************************************* skipping: [webmail.dwinar.web.id] TASK [../roles/carbonio_singleserver : Stop and disable unnecessary servises] ************************************************************************ changed: [webmail.dwinar.web.id] => (item=carbonio-clamav-sidecar.service) changed: [webmail.dwinar.web.id] => (item=carbonio-mta-sidecar.service) TASK [../roles/carbonio_singleserver : Remove hcl files] ********************************************************************************************* changed: [webmail.dwinar.web.id] => (item= removed link ) changed: [webmail.dwinar.web.id] => (item= removed link ) TASK [../roles/carbonio_singleserver : Get list of carbonio-prometheus services] ********************************************************************* ok: [webmail.dwinar.web.id] TASK [../roles/carbonio_singleserver : Notify if no carbonio-prometheus services found] ************************************************************** skipping: [webmail.dwinar.web.id] TASK [../roles/carbonio_singleserver : Stop and disable carbonio-prometheus services] **************************************************************** changed: [webmail.dwinar.web.id] => (item=carbonio-prometheus-consul-exporter.service) changed: [webmail.dwinar.web.id] => (item=carbonio-prometheus-mysqld-exporter.service) changed: [webmail.dwinar.web.id] => (item=carbonio-prometheus-nginx-exporter.service) changed: [webmail.dwinar.web.id] => (item=carbonio-prometheus-node-exporter.service) changed: [webmail.dwinar.web.id] => (item=carbonio-prometheus-openldap-exporter.service) RUNNING HANDLER [../roles/carbonio_singleserver : restart_service_discover] ************************************************************************** changed: [webmail.dwinar.web.id] RUNNING HANDLER [../roles/carbonio_singleserver : restart_postgres] ********************************************************************************** changed: [webmail.dwinar.web.id] PLAY RECAP ********************************************************************************************************************************************** webmail.dwinar.web.id : ok=95 changed=71 unreachable=0 failed=0 skipped=144 rescued=0 ignored=0