Hello
After migrating my mail server to a new environment; I’ve noticed that Zextras Mobile Sync is not working as expected. Some users report delayed email syncing; while others can’t connect their mobile devices at all. Before the migration, everything was working smoothly & no major configuration changes were made. 🤔
I’ve already checked the logs in Zextras and Zimbra, but I can’t pinpoint any clear errors. Restarting services and re-syncing accounts temporarily resolves the issue but the problem reappears after some time. Could this be related to DNS propagation, SSL certificates / outdated ActiveSync policies? 🤔
Has anyone encountered similar issues after a migration? I’d appreciate any troubleshooting tips or configuration checks that might help. If there’s a recommended way to refresh sync settings without disrupting all users, that would be great to know! 😊
Thank you !! 😊
@stevediaz
Hi,
If you are an existing user of Zextras Suite, please open a ticket and get help from Zextras Support:
regards