initial scan / full...
 
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initial scan / full scan fails

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(@digitalclouds)
Posts: 1
Topic starter
 

Hi,

Firstly, love the mobile sync - works like a charm :-)
I have tried to get the first scan going, but it keeps on failling - it then tries to do a full scan each night and also fails (same error).

This is the email I receive from the system:

This is an automated notification from ZxBackup about Full Scan.

Operation Full Scan failed.

Operation Id: 38c2d4d1-f477-4e08-8355-2d1b47ac2805
Operation Host: ************

- exception -
java.lang.NullPointerException
at com.zextras.lib.ZEOperationException.(ZEOperationException.java:11)
at com.zextras.lib.ZEBlockingException.(ZEBlockingException.java:9)
at com.zextras.backup.ZEBItem.synchronize(ZEBItem.java:1002)
at com.zextras.backup.ZEBAccount.synchronize(ZEBAccount.java:1313)
at com.zextras.op.backup.ZEScanOperation.doItemsScan(ZEScanOperation.java:378)
at com.zextras.op.backup.ZEScanOperation.doAllItemsScan(ZEScanOperation.java:335)
at com.zextras.op.backup.ZEScanOperation.doAccountScan(ZEScanOperation.java:291)
at com.zextras.op.backup.ZEScanOperation.doDomainScan(ZEScanOperation.java:72)
at com.zextras.op.backup.ZEScanOperation.doDomainScan(ZEScanOperation.java:63)
at com.zextras.op.backup.ZEFullScanOperation.doOperation(ZEFullScanOperation.java:307)
at com.zextras.op.ZEOperation.exec(ZEOperation.java:574)
at com.zextras.backup.ZEBackupThread.execOperation(ZEBackupThread.java:197)
at com.zextras.backup.ZEBackupThread.run(ZEBackupThread.java:107)

- debug info -
-- parameters --
deepScan = false
skipSmartScan = false
OpStartTime = 1345288695954
notificationeMails = ****************
backupPath = /opt/zimbra/backup/zextras/
canBeFirstScan = true
-- context --
numBackuppedItems = 15142
numCheckedAccounts = 9
numPurgedItems = 0
lastAccountSequence = 0
lastAccountId = 1f430839-95df-4074-a23a-5226cc743f2a
numBackuppedAccounts = 9
existingItemList =
numEstimatedBackuppedAccounts = 9
numCheckedItems = 14973
baccountList = 1f430839-95df-4074-a23a-5226cc743f2a
numZimbraItems = 15077
numDeletedItems = 0
numActiveBackuppedAccounts = 9
numNewItems = 0
numPurgedFiles = 0
numDeletedAccounts = 0
numPurgedAccounts = 0
numUpItems = 405
completed = 1
numPurgeCheckedAccounts = 9
numContentFiles = 0
numTotalAccounts = 23

Could you maybe indicate where I may find some more info to try and resolve this null pointer?

Thanks & kind regards,
J.

 
Posted : 08/30/2012 06:01