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JavaScript error when trying to start Import Backup

Hemeltje
(@hemeltje)

Hi

When trying to perform an "Import Backup" on a brand new Zimbra server, I get the following pop-up:

ZeXtras Error
JavaScript Exception: Error processing SOAP response: Server returned an error.
Client: Administration,
,JavaScript Exception: Error processing SOAP response: Server returned an error. at q.processResponse ( Zimlets-nodev_all.js.zgz.js:31698 ) at q.callback ( Zimlets-nodev_all.js.zgz.js:31678 ) at AjxCallback.prototype.run ( zimbraAdmin/:790 ) at ZmCsfeCommand.prototype._runCallback ( Zimbra_all.js.zgz:261 ) at AjxCallback.prototype.run ( zimbraAdmin/:790 ) at AjxRpcRequest.__handleResponse ( Ajax_all.js.zgz:814 ) at AjxRpcRequest.prototype.invoke.this.__httpReq.onreadystatechange ( Ajax_all.js.zgz:789 )

The backup was made on a server with Zimbra version 8.6.0_GA_1194.NETWORK, ZeXras recently upgraded to 2.14.1

I want to restore parts of this backup on a Zimbra version 8.8.11_GA_3780.FOSS, Zextras version 2.14.1
The Import Backup folder of this new server is nfs mounted to the Backup Path of the original server; access rights are OK (checked).
RealTime Scanner has been disbled on both machines.

Any idea what might be wrong with this setup?

JavaScript Exception: Error processing SOAP response: Server returned an error.
Client: Administration,
,JavaScript Exception: Error processing SOAP response: Server returned an error. at q.processResponse ( Zimlets-nodev_all.js.zgz.js:31698 ) at q.callback ( Zimlets-nodev_all.js.zgz.js:31678 ) at AjxCallback.prototype.run ( zimbraAdmin/:790 ) at ZmCsfeCommand.prototype._runCallback ( Zimbra_all.js.zgz:261 ) at AjxCallback.prototype.run ( zimbraAdmin/:790 ) at AjxRpcRequest.__handleResponse ( Ajax_all.js.zgz:814 ) at AjxRpcRequest.prototype.invoke.this.__httpReq.onreadystatechange ( Ajax_all.js.zgz:789 )

The backup was made on a server with Zimbra version 8.6.0_GA_1194.NETWORK, ZeXras recently upgraded to 2.14.1

I want to restore parts of this backup on a Zimbra version 8.8.11_GA_3780.FOSS, Zextras version 2.14.1
The Import Backup folder of this new server is nfs mounted to the Backup Path of the original server; access rights are OK (checked).
RealTime Scanner has been disbled on both machines.

Any idea what might be wrong with this setup?

Quote
Topic starter Posted : 14/03/2019 2:40 pm
elderf
(@elderf)

Hello .. the exact same thing happens to me .. the zextras documentation is very basic and not very specific ... can you please give me some idea how to solve it?

ReplyQuote
Posted : 21/06/2021 1:22 pm
radhika.nemane
(@radhika-nemane-2)

Hi Hemeltje,

 

Are you importing your backup using Zextras Trail License ?

Please note this, you cannot import data from different infrastructure using Trail License.

I would like to tell you to go through the below article, that gives an explanation about incremental migration which is also a best way of migrating data from different infrastructure.

In the article you can also find the list of what will and what will not be migrated.

https://community.zextras.com/zimbra-migration-with-zextras-backup/

 

Thanks in advance.

ReplyQuote
Posted : 29/06/2021 9:33 am