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[Solved] Unable to log into a newly created account - errors about techincal issues

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(@rwebb616)
Joined: 8 years ago
Posts: 56
Topic starter  

Since this latest release when I create a new user the user gets created but I cannot log in as that user.  I get an error message that says: Some technical issues occurred while processing your request. Please try to refresh the page or go back to the login page.

Refreshing just produces the same message and obviously going to the login page doesn't help since I just tried to log in.  Also clicking "View Mail" from the admin interface doesn't work either.  This is only with newly created accounts.  Older accounts I am still able to log into. 


   
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(@rwebb616)
Joined: 8 years ago
Posts: 56
Topic starter  

I have two servers running Carbonio - both were upgraded.. I just confirmed I am having the same issue on both servers.  I'm guessing others are going to run across this - someone please try creating a new account and see if you can log into it.


   
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(@rwebb616)
Joined: 8 years ago
Posts: 56
Topic starter  

Additionally it looks like I cannot delete the account - status just goes to "Under Maintenance" but it never disappears from the list.


   
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(@anahuac)
Joined: 10 months ago
Posts: 304
 

I tried 3 times and it worked perfectly. I can't reproduce this error.

What I know is that new users may take a bit to log in the 1st time.

May you please insist and take a closer look to the mailbox.log file?

Let us know =)


   
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(@rwebb616)
Joined: 8 years ago
Posts: 56
Topic starter  

I went back in today and the account I couldn't delete is still there status is "Under maintenance" and I still cannot view the mailbox or log into the other account I had created yesterday so time doesn't seem to matter.  Also this happened with two separate servers so I'm surprised this isn't happening to anyone else. I will take a look at the mailbox log and report back.  Haven't had time yet to log into the console.


   
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(@rwebb616)
Joined: 8 years ago
Posts: 56
Topic starter  
session - exception while creating session
com.zimbra.common.service.ServiceException: system failure: unable to read SQL statements from /opt/zextras/mailboxd/../db/create_database.sql

This seems to be the main error but there are a bunch of java errors when trying the login. 


   
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(@rwebb616)
Joined: 8 years ago
Posts: 56
Topic starter  

That file is indeed not there... Looks like maybe a SQL file needed for mailbox creation or something.  Does your system have that file? 


   
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mgarbo
(@mgarbo)
Joined: 9 years ago
Posts: 61
 

@rwebb616 probably on upgade you didn't use this command :

apt full-upgrade

 

Please try it and then reboot your mailbox service :

su - zextras 'zmmailboxdctl restart'

   
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(@rwebb616)
Joined: 8 years ago
Posts: 56
Topic starter  

Posted by: @mgarbo

@rwebb616 probably on upgade you didn't use this command :

apt full-upgrade

 

@mgarbo Thank you!  That fixed it, although you say that like I'm somehow supposed to know I'm supposed to do that?  I don't see that instruction anywhere in the upgrade steps.  I looked up the difference, but I'm not an expert on apt so if the steps don't explicitly say to do that I'm not going to know that I need to.  Should we be doing full-upgrade instead of upgrade each time?  Seems like that would make more sense if packages get changed around and stale ones are getting left behind. Just a thought.

Rich

 

 


   
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mgarbo
(@mgarbo)
Joined: 9 years ago
Posts: 61
 

@rwebb616 this command was used to upgrade from 23.11 to 23.12... what version did you start the update from?


   
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(@rwebb616)
Joined: 8 years ago
Posts: 56
Topic starter  

@mgarbo 23.11 so I didn't do the upgrade to 23.12 - direct to 24.


   
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