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Topic starter
10/21/2023 17:59
Hello everyone,
My thanks for the excellent advice you provide on this forum.
I would like to open this topic concerning an error that I encountered on a brand new installation of Carbonio 23.10.0. I cannot send a message from the accounts I just created. I followed the official installation procedures, without forgetting the part on DNSmasq. Unfortunately, even after starting from scratch a second installation, the problem still persists.
I am turning to you to see if you have any ideas or advice on how to resolve this problem.
My /opt/zextras/log/mailbox.log
2023-10-21 17:44:04,122 WARN [qtp1877986974-105://carbonio-100.my-domain.fr/service/soap/SendMsgRequest] [name=djeremy@my-domain.fr;mid=3;ip=10.1.0.100;oip=XX.XXX.XX.XX;port=47842;ua=CarbonioWebClient - Firefox 118.0 (Mac OS)/23.10.0_ZEXTRAS_202310 carbonio 20230928-1518 FOSS;soapId=2d197c2;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: Unable to send message
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:303) ~[zimbracommon.jar:?]
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:847) ~[zimbrastore.jar:?]
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:543) ~[zimbrastore.jar:?]
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:527) ~[zimbrastore.jar:?]
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:358) ~[zimbrastore.jar:?]
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:245) ~[zimbrastore.jar:?]
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:101) ~[zimbrastore.jar:?]
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:684) ~[zimbrastore.jar:?]
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:508) ~[zimbrastore.jar:?]
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278) ~[zimbrastore.jar:?]
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:313) ~[zimbrastore.jar:?]
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:214) ~[zimbrastore.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) ~[servlet-api-3.1.jar:3.1.0]
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208) ~[zimbrastore.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) ~[servlet-api-3.1.jar:3.1.0]
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1656) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:292) ~[websocket-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:152) ~[zimbrastore.jar:?]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:43) ~[zimbrastore.jar:?]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:48) ~[zimbrastore.jar:?]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:36) ~[zimbrastore.jar:?]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:95) ~[zimbrastore.jar:?]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:113) ~[zimbrastore.jar:?]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:119) ~[zimbrastore.jar:?]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:487) ~[jetty-servlets-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:336) ~[jetty-servlets-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:301) ~[jetty-servlets-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:89) ~[guice-servlet-5.0.1.jar:?]
at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:121) ~[guice-servlet-5.0.1.jar:?]
at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:133) ~[guice-servlet-5.0.1.jar:?]
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:552) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:571) ~[jetty-security-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1440) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:505) ~[jetty-servlet-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1355) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:191) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:322) ~[jetty-rewrite-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:772) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:80) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.Server.handle(Server.java:516) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:487) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:732) [jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:479) [jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277) [jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311) [jetty-io-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) [jetty-io-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104) [jetty-io-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338) [jetty-util-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315) [jetty-util-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173) [jetty-util-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131) [jetty-util-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:409) [jetty-util-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883) [jetty-util-9.4.48.v20220622.jar:9.4.48.v20220622]
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034) [jetty-util-9.4.48.v20220622.jar:9.4.48.v20220622]
at java.lang.Thread.run(Thread.java:833) [?:?]
Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingException: Did not receive greeting from server
at com.zimbra.cs.mailclient.smtp.SmtpTransport.protocolConnect(SmtpTransport.java:193) ~[zimbrastore.jar:?]
at javax.mail.Service.connect(Service.java:295) ~[mail-1.4.5.jar:1.4.5]
at javax.mail.Service.connect(Service.java:176) ~[mail-1.4.5.jar:1.4.5]
at javax.mail.Service.connect(Service.java:125) ~[mail-1.4.5.jar:1.4.5]
at com.zimbra.cs.mailbox.MailSender.sendMessageToHost(MailSender.java:1316) ~[zimbrastore.jar:?]
at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:1240) ~[zimbrastore.jar:?]
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:772) ~[zimbrastore.jar:?]
... 86 more
My /etc/hosts :
10.1.0.100 carbonio-100.my-domain.fr carbonio-100
My zmcontrol status
Host carbonio-100.my-domain.fr
amavis Running
antispam Running
antivirus Running
directory-server Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
service-discover Running
stats Running
config service Running
Thank you.
03/22/2024 20:19
Hi,
I am new to Carbonio CE after migrating from Zimbra. Was there any solution to the above mentioned error? I get exactly the same error, when trying to send mails via Webinterface (IMAP is working):
From /opt/zextras/log/mailbox.log:
2024-03-22 15:48:23,889 WARN [qtp261845810-148] [name=email@domain.com;mid=5;ip=111.111.111.111;oip=222.222.222.222;port=60932;ua=CarbonioWebClient - Firefox 123.0 (Windows)/24.1.0_ZEXTRAS_202401 carbonio 20240104-1254 FOSS;soapId=1bbb4934;] SoapEngine - handler exception com.zimbra.common.service.ServiceException: system failure: Unable to send message [.....] Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingException: Did not receive greeting from server
Fresh Carbonio install version 4.1, then upgrade to 4.3 on Ubuntu 20.04.
I think it might be connected to this problem: https://community.zextras.com/forum/carbonio-setup/fresh-install-of-current-version-fails-due-to-missing-message-dispatcher-db-etc/
My message dispatcher bootstrap also fails with:
root@mail:~# PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-db-bootstrap carbonio_adm 127.0.0.1 Database: 127.0.0.1:5432 user carbonio_adm Error connecting to Consul agent: Error loading token file: open /etc/carbonio/message-dispatcher-db/service-discover/token: no such file or directory
Anyone else having this problem or knows a solution besides trying a fresh reinstall?
Best regards,
Matthias
03/23/2024 12:45
Hi all,
I found a solution from this thread: https://community.zextras.com/forum/carbonio-general-thread/unable-to-send-email-after-initial-setup/
As zextras user:
$ zmprov ms mail.yourdomain.com zimbraSmtpPort 25 $ zmcontrol restart
This solved the Problem 🙂
Regards,
Matthias
Md. Shariful Islam reacted
03/23/2024 17:38
Hi Matthias99,
Glad to know that the issue has been solved. But actually, you should not manually run the command as it should have been set automatically during setup. One more thing ni Carbonio CE, all component-to-component communication takes place through Service Mesh (Carbonio Mesh), therefore, if you manually put parameters we never what other issue it can create. So I would humbly request you to reinstall the whole setup if you have time and the condition is on your side.
I hope you would understand.
Take care.
Regards,
Sharif