unable to send email after initial setup

@maxin

Hi Maxin,

Sorry for the trouble you faced.

Meanwhile. we check the log you have posted, could you please take a look at this post and confirm that all steps are followed

properly?

It would be a great help to us.

Thanks for your patience and understanding.

Hope to hear from you soon.

Thanks and regards,

Sharif

@shariful-islam 

Yep,

I have followed all steps for the installation

I tested in the centos as well as ubuntu, initially I did in centos and faced the , so I thought it might not be fully production level, so better compatibility I moved to ubuntu.. I have the same issue in ubuntu as well.. 

any other thoughts what could be the  issue ?

hostname is carbonio.example.com 

but the domain it auto-added is  example.com ( unlike the normal zimbra install) 
the MX for carbonio.exmple.com is only done.. will that could be an issue ? as I cannot change the example.com's MX at the moment without proper testing..

Here is the status and version info.. all looks good , but the email is not working

******************************************

zextras@carbonio:~$ zmcontrol -v
Carbonio Release 22.10.0
Advanced module version:

CLI versions:

zextras_version 4.5.0
zextras_target 22.8.0
zextras_commit 59c8711aa21a184015b9aafe3dbb99ab728dd9fb
zal_version 3.15.1
zal_commit 4ca97c02db1d00398d51605edc3fe010d708dd62


Server versions:

version 4.5.0
commit 59c8711aa21a184015b9aafe3dbb99ab728dd9fb
system_type carbonio
product Carbonio
zal_version 3.15.1
zal_commit 4ca97c02db1d00398d51605edc3fe010d708dd62


zextras@carbonio:~$ zmcontrol status
Host carbonio.techamigo.in
amavis Running
antispam Running
antivirus Running
directory-server Running
logger Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
stats Running
zimbra webapp Running
zimbraAdmin webapp Running
zimlet webapp Running
zmconfigd Running
zextras@carbonio:~$

***********************

The mesh setup is not done, is that necessary to follow? I skipped them 

@maxin 

Hi,

Could you please try this command and let us know, how it goes? [Replace your hostname]

zmprov ms mail.example.com zimbraSmtpPort 25

Thanks and regards,
Sharif

hi,

Thanks it worked.. 

Appreciate it 🙂

but not sure the dfault install chnages the port.. 

also I have another ubuntu carbonio install with the port 20025 as MTA port  and its working too..  didn't need to change the port and the MTA server is mentioned as 127.78.0.7 ( not sure what this IP is too) ..

@maxin 

Hi Maxin,

Thanks for the details.

Yes, the mesh setup mentioned in this official documentation is necessary [ https://docs.zextras.com/carbonio-ce/html/single-server-installation.html ] Step-5

Did you install Carbonio Community Edition (Carbonio CE) or the Carbonio which has an advanced module?
Also, did you install Zextras suite along with it ?

By the way, if you are a paid subscriber of Carbonio or Zextras Suite, please do not hesitate to open a ticket in our support channel.

Zextras Support Portal

For Carbonio CE, I would suggest you do a clean installation without skipping any steps mentioned in the post.

Thanks and regards,

Sharif

@maxin 

Hi,

I am glad that the issue is solved but it is not the natural way.

I would cordially request you do a clean installation of Carbonio CE using the exact steps mentioned in this post.

If you have DNS records published then you can skip the setup of dnsmaq.

BTW, are you installing Carbonio Advanced modules/Zextras Suite by any chance?

Please let us know.

Thanks for your understanding and effort.

Thanks and regards,
Sharif

@shariful-islam 

Thank you for the support,

also I didn't installed advanced modules only installed CE modules mentioned the doc

anyway all good..

for your information, I've had the same problem last month after a reinstall. 

in my case the issue was bad global smtp port.

I verified it and fixed it with

zmprov gcf zimbraSmtpPort
zmprov mcf  zimbraSmtpPort 25

NB : the port was kind of random inconsistent port 20025 IIRC.