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[Solved] Webmail doesn't show all folders after migration from zimbra

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(@ccelis5215)
Joined: 12 years ago
Posts: 15
Topic starter  

Hello, sorry if this has been asked before.

We are testing migration procedure from 8.8.15 and everything went smooth until some users noted that some non default folders in mail are not showed in Carbonio webmail

zmmailbox gaf shows 'unkn' type folder in 8.8.15 and Carbonio...

There's an option to show those folders?

Thanks in advance.

 

Tried to insert an evidence image containing the zmmailbox gaf in 8.8.15 and Carbonio but can't find the option.


   
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(@anahuac)
Joined: 1 year ago
Posts: 310
 

Well... you gave no details of your migration process... so may I suggest this article I wrote?

Zimbra to Carbonio – Z2C

Telegram: https://t.me/CarbonioMail


   
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(@ccelis5215)
Joined: 12 years ago
Posts: 15
Topic starter  

@anahuac Sure, that's the procedure i used. I gave you kudos in the migration post.

 

ccelis


   
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(@anahuac)
Joined: 1 year ago
Posts: 310
 

Ok... so... a thing you may take a look are quotas in Carbonio accounts.

It happened to me once: the dump were bigger than the quote set on Carbonio, so restore stops when quota is full.

Try to set user's quota do 0 before restoring.

You can fix quotas after easily using the script_import_quota.txt from Z2C


   
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(@ccelis5215)
Joined: 12 years ago
Posts: 15
Topic starter  

zextras@mail:~$ zmmailbox -z -m account@domain.com gaf
Id View Unread Msg Count Path
---------- ---- ---------- ---------- ----------
1       unkn  0               0 /
1028 unkn  0             61 /20-04
1029 unkn  0             36 /22-04
1030 unkn  0              0 /Briefcase
10    appo   0          636 /Calendar
14    mess  0             0 /Chats
1031 unkn  0             0 /Comments
7      cont   0           87 /Contacts
6      mess  0        128 /Drafts
13    cont   0        134 /Emailed Contacts
2      mess 1292 1295 /Inbox
4      mess 0            0 /Junk
1032 unkn 0          32 /Seniat.Seniat
5      mess 0        200 /Sent
1033 unkn 0        111 /Sent.2001.03-Mar
1034 unkn 0         14 /Sent.2001.04-Apr
1035 unkn 0           5 /Sent.2001.05-May
1036 unkn 0         11 /Sent.2001.06-Jun

This post was modified 7 months ago 2 times by ccelis5215

   
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(@ccelis5215)
Joined: 12 years ago
Posts: 15
Topic starter  

Sorry, i can't edit the previous post or insert images....

The folders "unkn" are not shown in webmail.... in webmail zimbra 8.8.15 FOSS appears OK.

As i said before, the migration procedure was succesfull.

I'm sorry, but I'm lost and this is the only thing missing to approve the migration.

ccelis

 


   
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(@cvidal)
Joined: 12 years ago
Posts: 20
 

The "unkn" type probably is a consequence of a database corruption, nothing really serious, may be a consequence of a buggy OutlookConnector or IMAP. Somehow the TYPE column was not set properly when the folders were created.

An easy way to see what is in there is to export the mailbox in TGZ format (from "Preferences->Import/Export" or zmmailbox ...getRestURL), and then expand the tar file somewhere. You will find the folders in questions there. Finally you can analyze the contents of the "unkn" folders and check if they were synchronized or if you need to inject them somehow. Fortunately for you they do not seem to be many of them!

 


   
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(@ccelis5215)
Joined: 12 years ago
Posts: 15
Topic starter  

Hi cvidal, 

These folders were migrated to Zimbra maybe 10 years ago, i used the maildir approach succesfully back then.

Now my question will be: How can i change this folder type?

Thanks in advance.

ccelis

 


   
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(@arman)
Admin
Joined: 3 years ago
Posts: 379
 

Hello @anahuac,

So basically, the issue can be fixed with

zmsoap -z -m USER FolderActionRequest/action @id="FOLDER_ID" @op="update" @view="message"

Is that correct?


   
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(@ccelis5215)
Joined: 12 years ago
Posts: 15
Topic starter  

Posted by: @arman

Hello @anahuac,

So basically, the issue can be fixed with

zmsoap -z -m USER FolderActionRequest/action @id="FOLDER_ID" @op="update" @view="message"

Is that correct?

 

Hi  Arman Khosravi, 

Correct, this is what we need to solve our issue.

Thanks.

 

ccelis

 


   
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