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[Sticky] Carbonio Community Edition - New Release

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(@sharif)
Admin
Joined: 2 years ago
Posts: 386
 

@anahuac 

Hi,

Thank you for letting us know the details. What you have described is logical and expected behaviour.

We will forward your feedback to our dev teams and will try to get their input as soon as possible. But as they prepare for the new release, reviewing this matter may take some time and getting back to us.

I hope you would understand.

But thanks again.

Have a good day.

Regards,

Sharif


   
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(@anahuac)
Joined: 10 months ago
Posts: 304
 

@sharif Hello there,

I totally understand. Thank you very much for your attention.


   
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antonio
(@antonio)
Joined: 8 months ago
Posts: 43
 

Hello guys,

Greetings

I'm still struggling with this issue without any success.

some details

I've a multi-server scenario over proxmox with public IP and iptables with nat rules.

After upgrading to version Version 23.9. I can't edit any documents from Files.

the frontend message is just 

no healthy upstream

checking mesh logs with 

journalctl -u service-discover

I get

Oct 06 07:49:10 storage.yobi365.com service-discoverd[647]: 2023-10-06T07:49:10.808Z [WARN] agent: Check socket connection failed: check=service:carbonio-docs-editor error="dial tcp 127.0.0.1:10000: i/o timeou>

storage syslog I have 

Sep 30 14:35:56 storage service-discoverd[647]: 2023-09-30T14:35:56.411Z [WARN] agent: Check socket connection failed: check=service:carbonio-docs-editor error="dial tcp 127.0.0.1:10000: connect: connection refused"

checking all services with

systemctl list-unit-files "carbonio*"

all seems to be running in all servers.

no firewall was set on local network and all ports are open by default

---

What I suspect:

- some service is not accessible due to missing port setup (not like) or bad configuration (more like because everything was working before upgrade)

- which service? which server? which port?

 

Appreciate and thank you guys for any help to debug and solve this issue.

Regards

 

 


   
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antonio
(@antonio)
Joined: 8 months ago
Posts: 43
 

For those with this issue, please check @anahuac post here

https://community.zextras.com/forum/carbonio-general-thread/carbonio-docs-server-capabilities-are-not-set-for-the-coolforkit-program/

 

solved my problem after upgrading Carbonio to 23.9

This post was modified 7 months ago by antonio

   
anahuac reacted
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(@anahuac)
Joined: 10 months ago
Posts: 304
 

I'm glad that fixed your issue with Docs... I'm still having problems after upgrade with documents and spreadsheets doesn't showing up.

I mean, Docs loads and I ca see all menus and option but no content, just this blank screen, like this:

Screenshot to blank Docs

And that's preventing me to upgrade from 23.7.0 to 23.9.0

I would love to have a quick fix for that issue =(


   
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 MAX
(@max)
Joined: 10 months ago
Posts: 69
 

Grate news, @arman ! But in version 23.9 not fixed this problems:

1. "Undefined" in common name in From: or To: for edit or create a new message.

https://community.zextras.com/forum/carbonio-general-thread/undefined-in-common-name-in-from-or-to-for-edit-or-create-a-new-message/

2. Problem with Russian keyboard layout

https://community.zextras.com/forum/carbonio-general-thread/problem-with-russian-keyboard-layout/

 

These problems have existed for more than a year, and while the second is still somehow acceptable, the first is a very critical problem.


   
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(@anahuac)
Joined: 10 months ago
Posts: 304
 

@sharif With the help of a good friend web developer we found the issue behind the 'blank screen" in Docs: locale.

As my environment is set to use default language as PT-BR then Docs fails to set locale correctly and I get the "blank screen".

If I set my account default language to English, then it works perfectly.

So, on 23.9.0 is Docs trying to change locale somehow? Because in 23.7.0 it was all in English even if your default language was PT-BR, but it was working.

Ok.... now comes the 1M question: how to fix it?

I'm looking forward for that answer so I can finally upgrade my server =)


   
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(@anahuac)
Joined: 10 months ago
Posts: 304
 

Complementing my message above. If you remove the "&lang=PT_BR" at the end of the document URL it works.

So something need to be fixed on the code to prevent it from sending that variable OR fix Docs to understand that =)


   
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(@anahuac)
Joined: 10 months ago
Posts: 304
 

And.... found the issue: when I set it up to PB-BR URL is generated as "&lang=PT_BR"... underline instead of minus... when I change it to &lang=PT-BR, it works even translating it all... cute!

May you please fix it and release a patch?

 


   
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(@stefanodavid)
Joined: 3 years ago
Posts: 153
 

@anahuac I am going to report this issue, probably due to a SHIFT 🙂 Good to know that's not an (entirely) broken functionality...

 

@max the "Undefined" issue should be fixed in the 23.10.


   
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(@stefanodavid)
Joined: 3 years ago
Posts: 153
 

@antonio 

the error message

no healthy upstream

means that the carbonio-docs-editor-sidecar service is stopped or not enabled. You can check its status using standard 

systemctl status carbonio-docs-editor-sidecar

and restart and/or enable it if needed.

 

HTH


   
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antonio
(@antonio)
Joined: 8 months ago
Posts: 43
 

@stefanodavid Thank you Stefano,

 

The problem is now solved but the service was up and running but with errors.

I solved it with this info from @anahuac

https://community.zextras.com/forum/postid/5175/

As it was running before the upgrade I didn't check this but now I think that this capabilities were lost with the upgrade.

Perhaps we could have a "postupgradescript" per node to check these issues.

Have a nice day


   
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(@anahuac)
Joined: 10 months ago
Posts: 304
 

@antonio that's an amazing idea that already crossed my mind a couple of times. I'll call it "carbfixperms" =)


   
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 MAX
(@max)
Joined: 10 months ago
Posts: 69
 

Posted by: @stefanodavid

@max the "Undefined" issue should be fixed in the 23.10.

Thank you Stefano! Waiting 23.10!

 


   
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 MAX
(@max)
Joined: 10 months ago
Posts: 69
 

Posted by: @stefanodavid

@max the "Undefined" issue should be fixed in the 23.10.

Thank you Stefano! Waiting 23.10!

 


   
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