Hi,
Sorry to hear that.
Please tell us more about your server. Like.
root@mail:~# cat /etc/os-release
and
root@mail:~# apt update
Finally, if you are using an Officially supported OS for Carbonio CE (Ubuntu 22, Ubuntu 20, and RHEL8) and if you have added the zextras repository to your server, then try the following:
root@mail:~# apt clean all root@mail:~# apt update
Now, try to install the packages again.
Regards,
Sharif
Hi,
Currently, CentOS, Rocky Linux, Alma Linux, and Debian are not officially supported operating systems (OS) for Carbonio CE. Installation on Rocky Linux is strongly discouraged due to potential compatibility issues. As mentioned in the official documentation, it's advised to utilize an officially supported OS such as Ubuntu 20.04LTS or RHEL8. Referring to the current official documentation and using the supported OS is recommended to avoid complications during installation.
I don't want to dishearten you more, but in short, over time, we observed that using other OSs creates unprecedented dependency issues and complications. Hence, we recommend sticking to the official guidelines.
I hope you would understand.
Regards,
Sharif
Thank you for your response. I have rerun the commands following your instructions, but the error still occurs. I am using a server running Ubuntu 22.04 LTS. I have completely rebuild the VPS.
root@mail:~# cat /etc/os-release
PRETTY_NAME="Ubuntu 22.04.4 LTS"
NAME="Ubuntu"
VERSION_ID="22.04"
VERSION="22.04.4 LTS (Jammy Jellyfish)"
VERSION_CODENAME=jammy
ID=ubuntu
ID_LIKE=debian
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
UBUNTU_CODENAME=jammy
root@mail:~# apt update
Hit:1 http://archive.ubuntu.com/ubuntu jammy InRelease
Hit:2 http://archive.ubuntu.com/ubuntu jammy-updates InRelease
Hit:3 https://apt.postgresql.org/pub/repos/apt jammy-pgdg InRelease
Hit:4 http://archive.ubuntu.com/ubuntu jammy-backports InRelease
Hit:5 http://archive.ubuntu.com/ubuntu jammy-security InRelease
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
2 packages can be upgraded. Run 'apt list --upgradable' to see them.
root@mail:~# apt clean all
root@mail:~# apt update
Hit:1 http://archive.ubuntu.com/ubuntu jammy InRelease
Hit:2 http://archive.ubuntu.com/ubuntu jammy-updates InRelease
Hit:3 https://apt.postgresql.org/pub/repos/apt jammy-pgdg InRelease
Hit:4 http://archive.ubuntu.com/ubuntu jammy-backports InRelease
Hit:5 http://archive.ubuntu.com/ubuntu jammy-security InRelease
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
2 packages can be upgraded. Run 'apt list --upgradable' to see them.
root@mail:~# apt install service-discover-server \
carbonio-directory-server \
carbonio-files-db carbonio-mailbox-db \
carbonio-docs-connector-db carbonio-tasks-db \
carbonio-proxy carbonio-webui carbonio-files-ui \
carbonio-tasks-ui carbonio-files-public-folder-ui \
carbonio-user-management carbonio-mta \
carbonio-appserver carbonio-storages-ce \
carbonio-files-ce carbonio-preview-ce \
carbonio-docs-connector-ce carbonio-tasks-ce \
carbonio-docs-editor carbonio-prometheus -y
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
E: Unable to locate package service-discover-server
E: Unable to locate package carbonio-directory-server
E: Unable to locate package carbonio-files-db
E: Unable to locate package carbonio-mailbox-db
E: Unable to locate package carbonio-docs-connector-db
E: Unable to locate package carbonio-tasks-db
E: Unable to locate package carbonio-proxy
E: Unable to locate package carbonio-webui
E: Unable to locate package carbonio-files-ui
E: Unable to locate package carbonio-tasks-ui
E: Unable to locate package carbonio-files-public-folder-ui
E: Unable to locate package carbonio-user-management
E: Unable to locate package carbonio-mta
E: Unable to locate package carbonio-appserver
E: Unable to locate package carbonio-storages-ce
E: Unable to locate package carbonio-files-ce
E: Unable to locate package carbonio-preview-ce
E: Unable to locate package carbonio-docs-connector-ce
E: Unable to locate package carbonio-tasks-ce
E: Unable to locate package carbonio-docs-editor
E: Unable to locate package carbonio-prometheus
root@mail:~#
@thanhhx
Hi,
From your log, I don't see any zextras repository configured in your system.
Regards,
Sharif
root@mail:~# apt update
Hit:1 http://archive.ubuntu.com/ubuntu jammy InRelease
Hit:2 http://archive.ubuntu.com/ubuntu jammy-updates InRelease
Hit:3 https://apt.postgresql.org/pub/repos/apt jammy-pgdg InRelease
Hit:4 http://archive.ubuntu.com/ubuntu jammy-backports InRelease
Hit:5 http://archive.ubuntu.com/ubuntu jammy-security InRelease
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
2 packages can be upgraded. Run 'apt list --upgradable' to see them.
Following your instructions, I managed to fix the initial error. However, I'm still encountering issues during the installation process. Here's the error log:
Deploying CA to /opt/zextras/conf/ca ...done.
Creating SSL carbonio-appserver certificate...done.
Creating new carbonio-directory-server SSL certificate...done.
Creating new carbonio-mta SSL certificate...done.
Creating new carbonio-proxy SSL certificate...done.
Installing mailboxd SSL certificates...done.
Installing MTA SSL certificates...done.
Installing LDAP SSL certificate...done.
Installing Proxy SSL certificate...done.
Setting replication password...done.
Setting Postfix password...done.
Setting amavis password...done.
Setting nginx password...done.
Initializing ldap...failed. (28928)ERROR
Configuration failed
Please address the error and re-run carbonio-bootstrap to
complete the configuration.Errors have been logged to /tmp/zmsetup.20240505-231228.log
/tmp/zmsetup.20240505-231228.log
Updating local config and LDAP
Sun May 5 23:15:11 2024 done.
Sun May 5 23:15:11 2024 Setting nginx password...
Sun May 5 23:15:11 2024 Running as zextras user: /opt/zextras/bin/zmldappa>
No route to host at /opt/zextras/bin/zmldappasswd line 90, <DATA> line 960.
Updating local config and LDAP
Sun May 5 23:15:17 2024 done.
Sun May 5 23:15:17 2024 checking isEnabled carbonio-directory-server
Sun May 5 23:15:17 2024 carbonio-directory-server is enabled
Sun May 5 23:15:17 2024 Initializing ldap...
Sun May 5 23:15:17 2024 Running as zextras user: /opt/zextras/libexec/zmld>
No route to host at /opt/zextras/libexec/zmldapinit line 128.
Sun May 5 23:16:04 2024 failed. (28928)
Sun May 5 23:16:04 2024ERROR
Sun May 5 23:16:04 2024
Hi,
You can take a look at this article and check if you have missed anything else.
Thanks and regards,
Sharif
im try new version on VM and already set admin pass it says
The authentication policy needs more steps: please contact your administrator for more information
Hi could you please share the following details:
- Server OS Version
- Carbonio CE version
- zmcontrol status
- log status of /opt/zextras/mailbox.log
Also the check the screenshot.
Regards,
Sharif
Hello,
I just do apt update -y && apt upgrade -y. Then, I perform pending-setups -a. However, when I do below command, I got this error
<pre>
PGPASSWORD=DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000
Checking of database schema... Done. The database needs to be updated!
Updating database... Failed!
Cannot run script file '/etc/carbonio/message-dispatcher/sql-scripts/migrations//6.0.0.sql'
</pre>
Are there any steps I'm missing?
<pre>
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.6 LTS
Release: 20.04
Codename: focal
su - zextras -c 'zmcontrol -v'
Carbonio Release 24.3.0
</pre>
Hi,
Thank you for writing to us. We are really happy to hear from you. Basically this issue occurs after you setup carbonio-message-dispatcher and then try to bootstrap carbonio-message-dispatcher-migration.
I some cases we observed that after installing carbonio-message-dispatcher-db and carbonio-message-dispatcher when you execute
PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000
the script could not connect to the respective DB. Therefore, I would request you to restart following services:
systemctl restart postgresql* systemctl restart carbonio-message-dispatcher-db-sidecar.service
Then again try:
PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000
Now it should work without any issue.
BTW, if you d not have any preferences of installing CE manually or automatically, then you could use the script mentioned in this page:
https://community.zextras.com/forum/carbonio-setup/carbonio-ce-related-scripts/
Try the Fan Made Script and let us know how it goes?
Again thank you so much for writing to us and please let know if we could provide you any more information.
I wish you a good day.
Regards,
Sharif
Hi @sharif
The problem still exists after performing the commands as you mentioned. This is a test server that is still using the old version. I want to upgrade to the new version. However, the upgrade process is having problems. Especially on carbonio-files and ws-collaboration
Hi,
Sorry to hear that.
Could you please share the output of these commands:
# curl -s -v http://127.78.0.4:10000/health | jq
and
# systemctl list-units carbonio*
and
also you can see when I stopped the carbonio-message-dispatcher-db-sidecar.service manually, I got the same error. but after restarting it and giving it sometime the command executed successfully. Though my version is 24.5.0 on Ubuntu 22.04LTS
root@mail:~# systemctl stop carbonio-message-dispatcher-db-sidecar.service root@mail:~# root@mail:~# root@mail:~# root@mail:~# PGPASSWORD=q carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000 Checking of database schema... Done. The database needs to be updated! Updating database... Failed! Cannot run script file '/etc/carbonio/message-dispatcher/sql-scripts/migrations//6.0.0.sql' root@mail:~# root@mail:~# root@mail:~# systemctl start carbonio-message-dispatcher-db-sidecar.service root@mail:~# root@mail:~# root@mail:~# PGPASSWORD=q carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000 Checking of database schema... Done. The database needs to be updated! Updating database... Failed! Cannot run script file '/etc/carbonio/message-dispatcher/sql-scripts/migrations//6.0.0.sql' root@mail:~# root@mail:~# root@mail:~# PGPASSWORD=q carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000 Checking of database schema... Done. The database needs to be updated! Updating database... Failed! Cannot run script file '/etc/carbonio/message-dispatcher/sql-scripts/migrations//6.0.0.sql' root@mail:~# root@mail:~# root@mail:~# root@mail:~# root@mail:~# root@mail:~# root@mail:~# PGPASSWORD=q carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000 Checking of database schema... Done. The database is already updated. root@mail:~# root@mail:~#
So i apologize for the inconvenience again and would like to request you to check the status of carbonio-message-dispatcher-db-sidecar.service using systemctl and journalctl. And if possible please share them with us.
Check the same for files and workstream collaboration.
I hope you would understand.
I wish you a good day ahead.
Regards,
Sharif
Hi @sharif,
Below is the result
curl -s -v http://127.78.0.4:10000/health | jq
* Trying 127.78.0.4:10000... * TCP_NODELAY set * connect to 127.78.0.4 port 10000 failed: Connection refused * Failed to connect to 127.78.0.4 port 10000: Connection refused * Closing connection 0
systemctl list-units carbonio*
UNIT LOAD ACTIVE SUB DESCRIPTION carbonio-clamav-sidecar.service loaded active running Carbonio clamav sidecar proxy carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar carbonio-docs-editor-sidecar.service loaded active running Carbonio Docs server sidecar proxy carbonio-docs-editor.service loaded active running Carbonio Docs Server carbonio-mailbox-sidecar.service loaded active running Mailbox carbonio proxy sidecar carbonio-message-dispatcher-auth-sidecar.service loaded active running Carbonio Message Dispatcher auth sidecar proxy carbonio-message-dispatcher-auth.service loaded active running Carbonio Message Dispatcher auth daemon carbonio-message-dispatcher-http-sidecar.service loaded active running Carbonio Message Dispatcher HTTP sidecar proxy carbonio-message-dispatcher-xmpp-sidecar.service loaded active running Carbonio Message Dispatcher XMPP sidecar proxy carbonio-message-dispatcher.service loaded active running Carbonio Message Dispatcher daemon carbonio-mta-sidecar.service loaded active running Carbonio mta sidecar proxy carbonio-preview-sidecar.service loaded active running Carbonio Preview sidecar proxy carbonio-preview.service loaded active running Carbonio Preview daemon carbonio-prometheus-consul-exporter.service loaded active running Carbonio Prometheus Consul exporter carbonio-prometheus-mysqld-exporter.service loaded active running Carbonio Prometheus MySQL exporter carbonio-prometheus-nginx-exporter.service loaded active running Carbonio Prometheus NGINX exporter carbonio-prometheus-node-exporter.service loaded active running Carbonio Prometheus Node Exporter carbonio-prometheus-openldap-exporter.service loaded active running Carbonio Prometheus OpenLDAP exporter carbonio-proxy-sidecar.service loaded active running NGINX carbonio proxy sidecar carbonio-storages-sidecar.service loaded active running Storages-CE sidecar proxy carbonio-storages.service loaded active running Carbonio Storages-CE daemon carbonio-user-management-sidecar.service loaded active running Carbonio User Management sidecar proxy carbonio-user-management.service loaded active running Carbonio User Management daemon carbonio-ws-collaboration-sidecar.service loaded active running Carbonio Workstream Collaboration sidecar proxy carbonio-ws-collaboration.service loaded activating auto-restart Carbonio Workstream Collaboration daemon carbonio.service loaded active exited LSB: Carbonio Services LOAD = Reflects whether the unit definition was properly loaded. ACTIVE = The high-level unit activation state, i.e. generalization of SUB. SUB = The low-level unit activation state, values depend on unit type.
Finally, I can update the database after follow your instruction
PGPASSWORD=DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000 Checking of database schema... Done. The database needs to be updated! Updating database... Success. The database has been updated. Updating 'carbonio-message-dispatcher-db' grant... Success.
systemctl status carbonio-message-dispatcher-db-sidecar.service
● carbonio-message-dispatcher-db-sidecar.service - Carbonio Message Dispatcher database sidecar
Loaded: loaded (/lib/systemd/system/carbonio-message-dispatcher-db-sidecar.service; disabled; vendor preset: enabled)
Active: active (running) since Wed 2024-06-12 16:25:31 WIB; 1min 40s ago
Docs: https://docs.zextras.com/
Main PID: 9974 (envoy)
Tasks: 12 (limit: 9425)
Memory: 16.0M
CGroup: /system.slice/carbonio-message-dispatcher-db-sidecar.service
└─9974 /usr/bin/envoy --config-path /tmp/envoy-17d8378bf158f3db-bootstrap.json --disable-hot-restart
Hi,
Glad this information.
But still we are unable to get service health condition from:
curl -s -v http://127.78.0.4:10000/health | jq
But the real issue is why carbonio-ws-collaboration.service is not running?
Can you please share the out put of followings:
Remarks: I do not see any video server related services. root@mail:~# systemctl status service-discover root@mail:~# consul members root@mail:~# systemctl status carbonio-ws-collaboration root@mail:~# journalctl -u carbonio-ws-collaboration.service Finally, stop all services and reboot the server. su - zextras -c 'zmcontrol restart' systemctl restart carbonio-tasks systemctl restart carbonio-message-broker systemctl restart carbonio-message-dispatcher systemctl restart carbonio-ws-collaboration then check again.
Regards,
Sharif
Hi @sharif ,
Thank you for your hint regarding status service-discover. I can see what service that still problem. So, I start them manually. Now, all services has been running
UNIT LOAD ACTIVE SUB DESCRIPTION carbonio-clamav-sidecar.service loaded active running Carbonio clamav sidecar proxy carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar carbonio-docs-connector-sidecar.service loaded active running Carbonio docs connector sidecar proxy carbonio-docs-connector.service loaded active running Carbonio docs connector daemon carbonio-docs-editor-sidecar.service loaded active running Carbonio Docs server sidecar proxy carbonio-docs-editor.service loaded active running Carbonio Docs Server carbonio-files-db-sidecar.service loaded active running Carbonio Files database sidecar carbonio-files-sidecar.service loaded active running Carbonio Files sidecar proxy carbonio-files.service loaded active running Carbonio Files daemon carbonio-mailbox-admin-sidecar.service loaded active running Carbonio Mailbox Admin proxy sidecar carbonio-mailbox-nslookup-sidecar.service loaded active running Carbonio Mailbox NSLookup proxy sidecar carbonio-mailbox-sidecar.service loaded active running Mailbox carbonio proxy sidecar carbonio-message-broker-sidecar.service loaded active running Carbonio message broker sidecar proxy carbonio-message-broker.service loaded active running Carbonio message broker daemon carbonio-message-dispatcher-auth-sidecar.service loaded active running Carbonio Message Dispatcher auth sidecar proxy carbonio-message-dispatcher-auth.service loaded active running Carbonio Message Dispatcher auth daemon carbonio-message-dispatcher-db-sidecar.service loaded active running Carbonio Message Dispatcher database sidecar carbonio-message-dispatcher-http-sidecar.service loaded active running Carbonio Message Dispatcher HTTP sidecar proxy carbonio-message-dispatcher-xmpp-sidecar.service loaded active running Carbonio Message Dispatcher XMPP sidecar proxy carbonio-message-dispatcher.service loaded active running Carbonio Message Dispatcher daemon carbonio-mta-sidecar.service loaded active running Carbonio mta sidecar proxy carbonio-preview-sidecar.service loaded active running Carbonio Preview sidecar proxy carbonio-proxy-sidecar.service loaded active running NGINX carbonio proxy sidecar carbonio-storages-sidecar.service loaded active running Storages-CE sidecar proxy carbonio-storages.service loaded active running Carbonio Storages-CE daemon carbonio-user-management-sidecar.service loaded active running Carbonio User Management sidecar proxy carbonio-user-management.service loaded active running Carbonio User Management daemon carbonio-videoserver-sidecar.service loaded active running Carbonio Videoserver sidecar proxy carbonio-videoserver.service loaded active running Zextras Videoserver carbonio-ws-collaboration-db-sidecar.service loaded active running Carbonio Workstream Collaboration database sidecar carbonio-ws-collaboration-sidecar.service loaded active running Carbonio Workstream Collaboration sidecar proxy carbonio-ws-collaboration.service loaded active running Carbonio Workstream Collaboration daemon