Hello we have installed the Zextras on Zimbra OSE 8.7 to use the free chat module. but
with this package we can't use the zmdedupe provided with zimbra ose
zmdedupe -v start
com.zimbra.common.soap.SoapFaultException: invalid request: org.openzal.zal.extension.InternalOverrideStoreManager is not supported
ExceptionId:qtp649734728-143859:1538510103125:ac741711b5b9af26
Code:service.INVALID_REQUEST
at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:90)
at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:366)
at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:339)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:267)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:173)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:419)
at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:405)
at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:448)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:456)
at com.zimbra.cs.store.file.BlobDeduperUtil.run(BlobDeduperUtil.java:129)
Please how can i fix this problem with your tool?
Any news about how can i fix this problem with your tool? ?
Hello we have installed the Zextras on Zimbra OSE 8.7 to use the free chat module. but
with this package we can't use the zmdedupe provided with zimbra ose
zmdedupe -v start
com.zimbra.common.soap.SoapFaultException: invalid request: org.openzal.zal.extension.InternalOverrideStoreManager is not supported
ExceptionId:qtp649734728-143859:1538510103125:ac741711b5b9af26
Code:service.INVALID_REQUEST
at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:90)
at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:366)
at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:339)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:267)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:173)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:419)
at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:405)
at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:448)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:456)
at com.zimbra.cs.store.file.BlobDeduperUtil.run(BlobDeduperUtil.java:129)Please how can i fix this problem with your tool?
I moved the topic in a more suitable section
Hi @arman. i understand, but we have a problem with that, because we installed zextras to use the Chat free features, we don't have a purchased license ,we can't use the powerstore command
Hi @arman. i understand, but we have a problem with that, because we installed zextras to use the Chat free features, we don't have a purchased license ,we can't use the powerstore command
- Have you installed Zextras Suite or the open chat? (It seems that you installed Zextras Suite, therefore, you should have also the powerstore module enabled otherwise we need to know what exactly you installed.)
- Can you please provide us the output of
zmcontrol -v
zxsuite --host all_servers core getVersion
and
zxsuite core getLicenseInfo
- Do you have access to the Zextras support portal to open a ticket?
@arman. here the info requested
zmcontrol -v
Release 8.7.0_GA_1659.RHEL6_64_20160628192545 RHEL6_64 FOSS edition.
zxsuite --host all_servers core getVersion
CLI versions:
zextras_version 2.4.0
zextras_commit c78b623c8cd9ae664a8017ebddf20ce3c9c62abb
zal_version 1.11.0
zal_commit c78b623c8cd9ae664a8017ebddf20ce3c9c62abb
Server versions:
zimbra.server.com:
version 2.4.0
commit c78b623c8cd9ae664a8017ebddf20ce3c9c62abb
systemType ZeXtras
product ZeXtras Suite
network false
vendor zextras
zal_version 1.11.0
zal_commit c78b623c8cd9ae664a8017ebddf20ce3c9c62abb
zxsuite core getLicenseInfo
dateStart 2016-09-26 12:56:42 ART
dateEnd 2016-10-26 12:56:42 ART
expired true
type Trial
accountCount 297
resourceCount 4
licensedUsers unlimited
isWithinGraceInterval false
modules
ZxBackup
quantity unlimited
licensed false
ZxMobile
quantity unlimited
licensed false
ZxAdmin
quantity unlimited
licensed false
ZxChat
quantity unlimited
licensed true
ZxPowerstore
quantity unlimited
licensed false
enabledOnNE false
serverID 6162f394-16da-48d1-a0cd-33261f804afd
canRemoveChatBrand true
@arman. here the info requested
zmcontrol -v
Release 8.7.0_GA_1659.RHEL6_64_20160628192545 RHEL6_64 FOSS edition.
zxsuite --host all_servers core getVersion
CLI versions: zextras_version 2.4.0 zextras_commit c78b623c8cd9ae664a8017ebddf20ce3c9c62abb zal_version 1.11.0 zal_commit c78b623c8cd9ae664a8017ebddf20ce3c9c62abb Server versions: zimbra.server.com: version 2.4.0 commit c78b623c8cd9ae664a8017ebddf20ce3c9c62abb systemType ZeXtras product ZeXtras Suite network false vendor zextras zal_version 1.11.0 zal_commit c78b623c8cd9ae664a8017ebddf20ce3c9c62abb
zxsuite core getLicenseInfo
dateStart 2016-09-26 12:56:42 ART dateEnd 2016-10-26 12:56:42 ART expired true type Trial accountCount 297 resourceCount 4 licensedUsers unlimited isWithinGraceInterval false modules ZxBackup quantity unlimited licensed false ZxMobile quantity unlimited licensed false ZxAdmin quantity unlimited licensed false ZxChat quantity unlimited licensed true ZxPowerstore quantity unlimited licensed false enabledOnNE false serverID 6162f394-16da-48d1-a0cd-33261f804afd canRemoveChatBrand true
Hi @psabaris
We investigated your issue, and here are the results.
As we said, installing the Zextras suite blocks some Zimbra commands to prevent issues with mostly Powerstore commands, so it’s normal to see these errors.
Moreover, when you install the Zextras suite, the old open chat is removed, and it most probably causes your chat data to be lost. It's challenging for us to test and verify these situations because open chat is too old and unmaintained.
Our suggestion is to upgrade to the latest Zextras suite version and use the basic version of the team. This will solve any further problems you might encounter, and you will have full technical support if you face any questions.
Alternatively, you can remove the software and use the open chat which is less advisable for two reasons; firstly, it's too old with no support and maintenance. Secondly, as we said before, most probably uninstalling and installing the open chat removes your data.
Please keep that in mind that installing the open chat itself may cause the same problem you faced with some Zimbra commands because open chat uses the ZAL that is responsible for this issue in the first place.
I hope this helps.