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zxtools zimbra OSE


psabaris
(@psabaris)
Joined: 3 years ago
Posts: 5
Topic starter  

Hello we have installed the Zextras on Zimbra OSE 8.7 to use the free chat module. but
with this package we can't use the zmdedupe provided with zimbra ose
zmdedupe -v start
com.zimbra.common.soap.SoapFaultException: invalid request: org.openzal.zal.extension.InternalOverrideStoreManager is not supported
ExceptionIdac741711b5b9af26
Code:service.INVALID_REQUEST
at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:90)
at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:366)
at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:339)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:267)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:173)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:419)
at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:405)
at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:448)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:456)
at com.zimbra.cs.store.file.BlobDeduperUtil.run(BlobDeduperUtil.java:129)

Please how can i fix this problem with your tool?


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psabaris
(@psabaris)
Joined: 3 years ago
Posts: 5
Topic starter  

Any news about how can i fix this problem with your tool? ?


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Arman Khosravi
(@arman)
Admin
Joined: 8 months ago
Posts: 78
 
Posted by: @psabaris

Hello we have installed the Zextras on Zimbra OSE 8.7 to use the free chat module. but
with this package we can't use the zmdedupe provided with zimbra ose
zmdedupe -v start
com.zimbra.common.soap.SoapFaultException: invalid request: org.openzal.zal.extension.InternalOverrideStoreManager is not supported
ExceptionIdac741711b5b9af26
Code:service.INVALID_REQUEST
at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:90)
at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:366)
at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:339)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:267)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:173)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:419)
at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:405)
at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:448)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:456)
at com.zimbra.cs.store.file.BlobDeduperUtil.run(BlobDeduperUtil.java:129)

Please how can i fix this problem with your tool?

 
It could be that when you install Zextras Suite on your server, it overrides some Zimbra commands to prevent any collusion. In that case, the error is expected and you should use Zextras Powerstore features to deduplicate files in the stores.
 
If that didn't help I suggest contacting the Zextras support portal using your Zextras account to open a ticket.

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Michele Ferron
(@michele)
Registered
Joined: 8 months ago
Posts: 84
 

I moved the topic in a more suitable section


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psabaris
(@psabaris)
Joined: 3 years ago
Posts: 5
Topic starter  

Hi @arman. i understand, but we have a problem with that, because we installed zextras to use the Chat free features, we don't have a purchased license ,we can't use the powerstore command


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Arman Khosravi
(@arman)
Admin
Joined: 8 months ago
Posts: 78
 
Posted by: @psabaris

Hi @arman. i understand, but we have a problem with that, because we installed zextras to use the Chat free features, we don't have a purchased license ,we can't use the powerstore command

 
 
I have a few questions:
 
  1. Have you installed Zextras Suite or the open chat? (It seems that you installed Zextras Suite, therefore, you should have also the powerstore module enabled otherwise we need to know what exactly you installed.)
  2. Can you please provide us the output of
    zmcontrol -v
    zxsuite --host all_servers core getVersion

    and

    zxsuite core getLicenseInfo

     

  3. Do you have access to the Zextras support portal to open a ticket?

 

 

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psabaris
(@psabaris)
Joined: 3 years ago
Posts: 5
Topic starter  

@arman. here the info requested

zmcontrol -v

Release 8.7.0_GA_1659.RHEL6_64_20160628192545 RHEL6_64 FOSS edition.

 

zxsuite --host all_servers core getVersion

CLI versions:

        zextras_version                                     2.4.0
        zextras_commit                                      c78b623c8cd9ae664a8017ebddf20ce3c9c62abb
        zal_version                                         1.11.0
        zal_commit                                          c78b623c8cd9ae664a8017ebddf20ce3c9c62abb


Server versions:
zimbra.server.com:
        version                                             2.4.0
        commit                                              c78b623c8cd9ae664a8017ebddf20ce3c9c62abb
        systemType                                          ZeXtras
        product                                             ZeXtras Suite
        network                                             false
        vendor                                              zextras
        zal_version                                         1.11.0
        zal_commit                                          c78b623c8cd9ae664a8017ebddf20ce3c9c62abb

 

zxsuite core getLicenseInfo

        dateStart                                           2016-09-26 1242 ART
        dateEnd                                             2016-10-26 1242 ART
        expired                                             true
        type                                                Trial
        accountCount                                        297
        resourceCount                                       4
        licensedUsers                                       unlimited
        isWithinGraceInterval                               false
        modules                                 
            ZxBackup                                
                quantity                                                    unlimited
                licensed                                                    false
            ZxMobile                                
                quantity                                                    unlimited
                licensed                                                    false
            ZxAdmin                                 
                quantity                                                    unlimited
                licensed                                                    false
            ZxChat                                  
                quantity                                                    unlimited
                licensed                                                    true
            ZxPowerstore                            
                quantity                                                    unlimited
                licensed                                                    false
                enabledOnNE                                                 false
        serverID                                            6162f394-16da-48d1-a0cd-33261f804afd
        canRemoveChatBrand                                  true

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Arman Khosravi
(@arman)
Admin
Joined: 8 months ago
Posts: 78
 
Posted by: @psabaris

@arman. here the info requested

zmcontrol -v

Release 8.7.0_GA_1659.RHEL6_64_20160628192545 RHEL6_64 FOSS edition.

 

zxsuite --host all_servers core getVersion

CLI versions:

        zextras_version                                     2.4.0
        zextras_commit                                      c78b623c8cd9ae664a8017ebddf20ce3c9c62abb
        zal_version                                         1.11.0
        zal_commit                                          c78b623c8cd9ae664a8017ebddf20ce3c9c62abb


Server versions:
zimbra.server.com:
        version                                             2.4.0
        commit                                              c78b623c8cd9ae664a8017ebddf20ce3c9c62abb
        systemType                                          ZeXtras
        product                                             ZeXtras Suite
        network                                             false
        vendor                                              zextras
        zal_version                                         1.11.0
        zal_commit                                          c78b623c8cd9ae664a8017ebddf20ce3c9c62abb

 

zxsuite core getLicenseInfo

        dateStart                                           2016-09-26 1242 ART
        dateEnd                                             2016-10-26 1242 ART
        expired                                             true
        type                                                Trial
        accountCount                                        297
        resourceCount                                       4
        licensedUsers                                       unlimited
        isWithinGraceInterval                               false
        modules                                 
            ZxBackup                                
                quantity                                                    unlimited
                licensed                                                    false
            ZxMobile                                
                quantity                                                    unlimited
                licensed                                                    false
            ZxAdmin                                 
                quantity                                                    unlimited
                licensed                                                    false
            ZxChat                                  
                quantity                                                    unlimited
                licensed                                                    true
            ZxPowerstore                            
                quantity                                                    unlimited
                licensed                                                    false
                enabledOnNE                                                 false
        serverID                                            6162f394-16da-48d1-a0cd-33261f804afd
        canRemoveChatBrand                                  true
It would be best if you uninstalled Zextras Suite to make the Zimbra commands work again.
To do this, stop the mailboxd by running zmmailboxdctl stop, then move away from the /opt/zimbra path all files in ./lib/ext/zextras/ (should be zextras.jar and zal.jar) and the /opt/zimbra/bin/zxsuite, then restart the mailboxd by running zmmailboxdctl start.
 

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psabaris
(@psabaris)
Joined: 3 years ago
Posts: 5
Topic starter  

@arman but what about the zextras chat? we used


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Arman Khosravi
(@arman)
Admin
Joined: 8 months ago
Posts: 78
 

Hi @psabaris

We investigated your issue, and here are the results.

As we said, installing the Zextras suite blocks some Zimbra commands to prevent issues with mostly Powerstore commands, so it’s normal to see these errors.

Moreover, when you install the Zextras suite, the old open chat is removed, and it most probably causes your chat data to be lost. It's challenging for us to test and verify these situations because open chat is too old and unmaintained. 

Our suggestion is to upgrade to the latest Zextras suite version and use the basic version of the team. This will solve any further problems you might encounter, and you will have full technical support if you face any questions.

Alternatively, you can remove the software and use the open chat which is less advisable for two reasons; firstly, it's too old with no support and maintenance. Secondly, as we said before, most probably uninstalling and installing the open chat removes your data.

Please keep that in mind that installing the open chat itself may cause the same problem you faced with some Zimbra commands because open chat uses the ZAL that is responsible for this issue in the first place.

I hope this helps.


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