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Installation Halted!! Unable to determine the minimum required ZAL version

 
Install & Setup
Last Post by Fabio Knoll 3 years ago
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 lijulalu1
(@lijulalu1)
Joined: 3 years ago
Posts: 1
Topic starter 07/03/2021 11:02  

Dear Zextras Support,

We have been using Zextras Software suite since 21 April 2015 ,500 numbers of perpetual license. Now we want top shift that license to a new Zimbra 8.8.15_GA_4018.FOSS email server from our old server 8.8.11_GA_3772 FOSS.The version we are suing in Zimbra 8.8.15_GA_4018.FOSS is 2.12.2.
 
Now I dowloaded the zextras using link wget http://download.zextras.com/zextras_suite-latest.tgz and when I try to install it its throwing an error as follows.
 

root@email:/home/mailadmin/zextras_suite# ./install.sh all

-------------------------------------------------------------------------------

Checking for existing installations ...

FOUND Zimbra 8.8.15 FOSS P22

Error: Could not find or load main class com.zextras.ZxSuite
Caused by: java.lang.ClassNotFoundException: com.zextras.ZxSuite

Unable to determine the minimum required ZAL version

Exiting ...

 
Hence please help me to install the zextras in my new server

   
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Zextras Installation Supp
 stfr
(@stefania)
Admin
Joined: 3 years ago
Posts: 18
07/21/2021 14:56  

Hello @lijulalu1, this is a forum for exchanging information and experiencing with peers. If you're a customer you have full access to Zextras Support, so I suggest opening a ticket here: https://support.zextras.com/hc/en-us

Thanks!


   
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Fabio Knoll
 Fabio Knoll
(@fabio)
Joined: 3 years ago
Posts: 15
07/22/2021 16:36  

Hello @lijulalu1 , thank you for contacting us.

This error generally arise when there is connectivity issues on your server, that could be caused by network and/or firewall rules for example.

As @stefania kindly suggested, please open a ticket through https://support.zextras.com/hc/en-us so we can look into this issue in detail.

Looking forward to assist.


   
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