@linuxcuba thanks for reporting the issue. Could you please specify more the issue you ran into by copying and pasting here the following information?
1) the /opt/zextras/log/mailbox.log
2) your browser console log
Our teams will look into it after getting more details.
Thanks!
@zextras-community-team Hello, thank you very much for the answer, but after so much searching and waiting for some help, I have decided to uninstall carbonio files and deactivate said functionality, since it was not possible to use it, not finding any indicative error in the logs, nor in the console of the browser helped a lot.
Sorry. It would be for the next time that I put another Carbonio CE to the test.
I have the same error, have you resolve this problem in the new carbonio?
I encountered a similar issue after the upgrade but below steps helped me:
/opt/zextras/libexec/zmfixperms -extended
su - zextras
zmcontrol restart
Does they work for anyone else?
Hi,
We have forwarded this issue to our team. As soon as we hear from them, we will revert back to you.
Thank you so much for being with us.
Regards,
Same problem with the Carbonio Release 22.10.0.
With Firefox error: JSON.parse: unexpected character at line 1 column 1 of the JSON data
With Edge error: Unexpected token '<', "<html> <he"... is not valid JSON
Same problem with the Carbonio Release 22.10.0.
With Firefox error: JSON.parse: unexpected character at line 1 column 1 of the JSON data
With Edge error: Unexpected token '<', "<he"... is not valid JSON
Hello @stilian_qni,
Would you please clarify if you see the same problem when trying to connect to the admin panel through port 6071? or it only happens for the webmail client?
Thanks
@arman My problem is with both. If there's a relationship, though I can't see, it's that I changed the certificate just before the problem occurred.
This is my mailbox.log
Thanks for your work and effort
@arman My problem is with both. If there's a relationship, though I can't see, it's that I changed the certificate just before the problem occurred.
This is my mailbox.log
Thanks for your work and effort
Hello @stilian_qni,
We have tried to replicate this issue but we didn't face such issues. We guess there might be some steps of the installation procedure missing or you have updated from an old version to the latest version without paying attention to the changes we have made recently in the documentation.
Therefore, we suggest you try to follow the steps mentioned in the documentation to make sure nothing is missing. One of the recent changes is in step 3 where some packages should be manually installed. Would you please confirm you performed these steps correctly?
I also suggest performing a clean installation following the steps in this forum post and checking the outcome.
Thank you very much.
@arman Thank you for reply! The installation is new. Ubuntu 20.04
perl-base/focal-updates,focal-security,now 5.30.0-9ubuntu0.3 amd64 [installed,automatic]
perl-modules-5.30/focal-updates,focal-security,now 5.30.0-9ubuntu0.3 all [installed,automatic]
perl-openssl-defaults/focal,now 4 amd64 [installed,automatic]
perl/focal-updates,focal-security,now 5.30.0-9ubuntu0.3 amd64 [installed]
@arman Thank you for reply! The installation is new. Ubuntu 20.04
perl-base/focal-updates,focal-security,now 5.30.0-9ubuntu0.3 amd64 [installed,automatic]
perl-modules-5.30/focal-updates,focal-security,now 5.30.0-9ubuntu0.3 all [installed,automatic]
perl-openssl-defaults/focal,now 4 amd64 [installed,automatic]
perl/focal-updates,focal-security,now 5.30.0-9ubuntu0.3 amd64 [installed]
Thanks a lot for confirmation. We still try to reproduce the issue to find out the problem root.
I have the same problem too. Web interface on port 6071/7071 is available
I have the same problem too. Web interface on port 6071/7071 is available
It would be great if you release detailed instructions for the correct update for each release
I have the same problem too. Web interface on port 6071/7071 is available
It would be great if you release detailed instructions for the correct update for each release