Zextras Suite not s...
 
Notifications
Clear all

Zextras Suite not showing in Admin Panel

6 Posts
5 Users
2 Likes
780 Views
 AR84
(@ar84)
Joined: 2 years ago
Posts: 3
Topic starter  

Hi,

yesterday i installed the Release 9.0.0.ZEXTRAS.20220713.UBUNTU20.64 UBUNTU20_64 FOSS edition and also the Zextras suite. Everything went well and i imported my backup. After the backup i made an update of the system which installed some patched for Zimbra. I had to restart with "zmcontrol restart"

Today, when i log in to the Admin Panel, i dont see the Zextras Suite anymore in the Admin Panel, does anyone know what could be the reason?

I reinstalled it without any errors, but still it is not showing up.

Current version showing is: Release 9.0.0.ZEXTRAS.20220713.UBUNTU20.64 UBUNTU20_64 FOSS edition, Patch 9.0.0_P18.


   
Quote
 AR84
(@ar84)
Joined: 2 years ago
Posts: 3
Topic starter  

Is there anyone that has an idea what could be the reason?


   
ReplyQuote
 stfr
(@stefania)
Admin
Joined: 3 years ago
Posts: 18
 

@ar84 Hello and thanks for writing in our forum.

All Zextras Suite customers and in-trial users can open a ticket in our Support Portal: https://support.zextras.com/hc/en-us  

Thank you very much for your collaboration!

Best,


   
AR84 and AR84 reacted
ReplyQuote
(@sakeleo213)
Joined: 11 months ago
Posts: 2
 

If Zextras Suite is not appearing in the Admin Panel, there are a few troubleshooting steps you can follow:

  1. Clear Browser Cache: Start by clearing your browser's cache and cookies. Sometimes, outdated data stored in the cache can prevent the Zextras Suite from displaying correctly. After clearing the cache, try accessing the Admin Panel again.

  2. Check Permissions: Ensure that you have the necessary permissions to access and view the Zextras Suite in the Admin Panel. Verify that your user account has the appropriate administrative privileges.

  3. Restart Zimbra Services: Restart the Zimbra services on your server. This can help resolve any temporary glitches or issues that may be causing the Zextras Suite to not appear. Restarting the services can be done using the appropriate commands for your specific operating system.

  4. Verify Zextras Suite Installation: Double-check that the Zextras Suite is correctly installed on your Zimbra server. Ensure that you have followed the installation instructions provided by Zextras and that the installation was successful without any errors.

  5. Confirm Compatibility: Ensure that you are using a version of Zextras Suite that is compatible with your Zimbra version. Incompatible versions may result in issues or the suite not being displayed in the Admin Panel. Check the Zextras website or documentation for compatibility information.

  6. Contact Zextras Support: If the issue persists, it's recommended to reach out to Zextras support for assistance. They can provide further guidance and troubleshooting specific to your setup and help identify any underlying issues causing the suite to not appear in the Admin Panel.

By following these steps, you should be able to troubleshoot and resolve the issue of Zextras Suite not showing in the Admin Panel.


   
ReplyQuote
(@redback38)
Joined: 3 months ago
Posts: 1
 

Good morning,
Sorry for my English.
Did you find the solution? Because the same thing happens to me zextras suite is not displayed in the admin console.

Release 9.0.0.ZEXTRAS.20221203.UBUNTU18.64 UBUNTU18_64 FOSS edition.

zextras_version 3.19.0

thanks in advance


   
ReplyQuote
dominix
(@dominix)
Joined: 11 years ago
Posts: 129
 

@redback38 

you should definitively upgrade to the last version


   
ReplyQuote