[Sticky] Welcome to Zimbra 9 Open Source build by Zextras

@john_doe Search for zal lib, probably is inside a different folder ( if you used in past owncloud zimlet or other things... )

find /opt/zimbra/conf/ /opt/zimbra/lib  -name "zal.*"

Additional I removed all 3rd party Zimlets - still it did not work.

@john_doe could you please run `find /opt/zimbra -name 'zal.jar'` ?

If any file is found, please move it away from `/opt/zimbra`.

@matt Okay will do so!

Do you need my log files via a ticket?

@matt 

I found those files:

/opt/zimbra/lib/ext/zimbradrive/zal.jar
/opt/zimbra/lib/ext/openchat/zal.jar

Would it be save to (re)move those files?

@john_doe yes, but I'd prefer to move them away from the Zimbra path and keep them for a while, at least until everything is ok with your server 😀 

@matt Okay I moved it to a different folder - it still did not solve the issue.

I will try to download and install the Zextra trial version.

@matt Previously while I have tried another upgrade I recognized that Zextras chat is being build in - might that be a problem?

@matt btw: It seems that your Zextras trial service is not working as I do not receive any emails including the download URL.

Maybe this log trace helps for debugging?

2022-07-07 18:17:16,028 WARN  [qtp1027007693-75: https://192.168.20.102/service/extension/nginx-lookup ] [] extensions - unable to find handler for extension: system failure: Extension HTTP handler not found at /nginx-lookup
2022-07-07 18:17:24,774 WARN  [qtp1027007693-79: https://192.168.20.102/service/extension/nginx-lookup ] [] extensions - unable to find handler for extension: system failure: Extension HTTP handler not found at /nginx-lookup
2022-07-07 18:17:31,648 WARN  [qtp1027007693-21: https://192.168.20.102/service/extension/nginx-lookup ] [] extensions - unable to find handler for extension: system failure: Extension HTTP handler not found at /nginx-lookup
2022-07-07 18:17:33,855 WARN  [qtp1027007693-56: https://192.168.20.102/service/extension/nginx-lookup ] [] extensions - unable to find handler for extension: system failure: Extension HTTP handler not found at /nginx-lookup
2022-07-07 18:17:34,673 WARN  [qtp1027007693-53: https://192.168.20.102/service/extension/nginx-lookup ] [] extensions - unable to find handler for extension: system failure: Extension HTTP handler not found at /nginx-lookup

Hi @john_doe

It might happen that you submit the trial form while we were working on the email automation system. Please try again now.

Best,

Ciao @stefania

I filled it out again and clicked the button - didn't receive an email so far.
Also checked my junk folder and my spam filter on my mail gateway - nothing came unfortunatley.

Posted by: @john_doe

@matt 

I found those files:

/opt/zimbra/lib/ext/zimbradrive/zal.jar
/opt/zimbra/lib/ext/openchat/zal.jar

 

Would it be save to (re)move those files?

 

Please move /opt/zimbra/lib/ext/zimbradrive and /opt/zimbra/lib/ext/openchat in a different location outside /opt/zimbra .

If in these folders there are others libraries that are part of old zextras software it will try to load them in zimbra core when you are trying to start zmmailbox service.

@mgarbo Tried it - did not work.

1) I have removed the folders and restarted Zimbra.

2) I installed the update package again without those two folder (I removed them) and after the installation the error is still there and the folders are back.

@matt My ticket numbe including the log files would be 41974